Hardscapes Counter Sales (31469)

ARNOLD LUMBER CO INC • South Kingstown, RI

2d • Onsite

About The Position

Arnold Lumber Company is seeking a Hardscapes Counter Sales Associate responsible for providing outstanding customer service while assisting contractors, landscapers, builders, and homeowners with the selection and purchase of hardscape materials and related products. This entry-level sales position will also be responsible for operational processes and procedures within the department.

Requirements

• Experience in hardscapes, landscaping, masonry, construction materials, or building supplies is strongly preferred.
• Knowledge of pavers, retaining wall systems, natural stone, and related installation products is a plus.
• Self-motivation and the ability to learn independently.
• Ability to effectively read and write and good math skills.
• Computer proficient.
• Good social and verbal communication.
• Outstanding customer service skills.
• Excellent organizational skills.
• Ability to effectively communicate and work with a team of employees at all levels in an outgoing friendly demeanor.
• The ability to learn and utilize updates and modifications to computer systems as they occur.
• Ability to work occasional Saturdays during peak season.
• Ability to lift up to 50 pounds.
• Ability to walk/stand for long durations (duration of shift excluding breaks).
• Vision abilities to include close, distance, peripheral, color, and depth differentiation.
• Use of hands and fingers for fine manipulation.
• High School Diploma or GED Preferred.
• 1+ years of Customer Service/Sales experience preferred.
• Entry Level.

Nice To Haves

• Knowledge of pavers, retaining wall systems, natural stone, and related installation products is a plus.

Responsibilities

• Greet customers promptly and provide knowledgeable, professional assistance.
• Assist customers in selecting hardscape materials including pavers, retaining walls, natural stone, edging, aggregates, masonry products, and installation accessories.
• Prepare accurate estimates, quotes, and sales orders.
• Process customer transactions, special orders, returns, and payments.
• Coordinate material availability and delivery schedules with yard personnel and dispatch.
• Maintain current knowledge of manufacturers' products, installation methods, and industry trends.
• Recommend complementary products and upsell when appropriate.
• Answer phone calls, emails, and customer inquiries in a timely manner.
• Resolve customer concerns professionally and efficiently.
• Maintain organized product displays, showroom samples, and promotional materials.
• Work closely with outside sales representatives, purchasing, and warehouse staff to ensure exceptional customer service.
• Assist with inventory management, including cycle counts and special-order tracking.
• Follow all company safety policies and procedures.
• Ensure that the counter is always staffed.
• Begin development of knowledge in all products/merchandise sold through the store.
• Maintain Inventory and Housekeeping in your work area and any area assigned to you by your manager.
• Develop knowledge of store and company procedures relating to stock, sales, returns, delivery, invoicing, special orders, receiving, and transfers that enable proper coordination of store services to customer.
• Perform all other duties as assigned including carrying out responsibilities, performing duties, using skills, and working in conditions necessary to perform all assigned tasks.

Benefits

• Competitive pay based on experience.
• A comprehensive benefits package offering health, dental, vision, and life insurance.
• Paid time off and holidays.
• Retirement savings plan with company match.
• Employee discounts on building materials.
• Ongoing product training and professional development.
• Opportunities for advancement within a growing company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED