Hardgoods Supervisor

Giant Tiger•Montreal, QC

5d•Onsite

About The Position

At Giant Tiger, our mission is simple: help Canadians save more every day. We’re a Canadian institution rooted in our communities and built on 60+ years of success. Our store teams are the heart of our mission, making sure every customer has a great experience and finds the products they need at the right price. We’re looking for friendly, motivated people who enjoy helping people and being part of a team — this posting represents a current opportunity at Giant Tiger. What You’ll Be Doing: Ensuring a high level of customer service, for assigned departments Oversee the day-to-day operations; Training and Communicating policies and procedures to department Associates on a daily basis; E.g. SKU, pricing issues, printing signs, labels, operating the RF unit; Complete ordering and replenishment of merchandise; Supervising a team within the assigned departments while ensuring cross-functional collaboration; Ensuring execution of the GT System (policies, procedures, standards) by all Associates; Takes appropriate action and provides recommendations based on analysis of assigned area; Leads merchandising activities; Following the best practices when receiving and processing merchandise; Prepare and participating in inventory management activities (e.g. cycle counts); Provide input to the Store Owner/Manager into scheduling and quantification; Resolving customer complaints quickly and professionally; Opening and closing the store on a rotating basis; Actively involved and connected with the store’s local community; Supporting the store owner/manager on additional tasks and projects; Ensuring health and safety policies and guidelines are followed; Ensuring the checkout work area is kept clean and organized; Ensuring Loss prevention best practices are followed; Ensuring compliance of all policies when selling Tobacco and Lottery.

Requirements

Proven motivator / team leader
Ability to work independently and as part of a team
Effective customer service, communication and interpersonal skills (with employees, customers, vendors, other third party)
Exceptional planning and organizational skills
Strong merchandising and analytical skills
1-3 years retail management experience or equivalent Giant Tiger experience as a keyholder

Responsibilities

Ensuring a high level of customer service, for assigned departments
Oversee the day-to-day operations; Training and Communicating policies and procedures to department Associates on a daily basis; E.g. SKU, pricing issues, printing signs, labels, operating the RF unit
Complete ordering and replenishment of merchandise
Supervising a team within the assigned departments while ensuring cross-functional collaboration
Ensuring execution of the GT System (policies, procedures, standards) by all Associates
Takes appropriate action and provides recommendations based on analysis of assigned area
Leads merchandising activities
Following the best practices when receiving and processing merchandise
Prepare and participating in inventory management activities (e.g. cycle counts)
Provide input to the Store Owner/Manager into scheduling and quantification
Resolving customer complaints quickly and professionally
Opening and closing the store on a rotating basis
Actively involved and connected with the store’s local community
Supporting the store owner/manager on additional tasks and projects
Ensuring health and safety policies and guidelines are followed
Ensuring the checkout work area is kept clean and organized
Ensuring Loss prevention best practices are followed
Ensuring compliance of all policies when selling Tobacco and Lottery