Hard Services Manager

JLL•Hillsboro, OR

11d•Onsite

About The Position

The Hard Services Manager is responsible for maintaining, repairing, and improving the physical infrastructure of JLL-managed facilities. This role combines hands-on technical expertise with vendor management and customer service excellence. The Hard Services Manager performs and oversees maintenance activities, coordinates vendor-delivered services, and ensures that building systems operate safely, efficiently, and in compliance with all standards. Success in this position requires strong problem-solving skills, the ability to troubleshoot and repair a variety of mechanical, electrical, and plumbing issues, and a commitment to delivering a positive experience for clients, occupants, and stakeholders.

Requirements

Associate degree or vocational trade certificate, or equivalent, in electrical, plumbing, HVAC, or a related technical field.
4+ years of experience in general building repair, maintenance, and facilities operations.
Demonstrated proficiency in basic plumbing, electrical, and general maintenance work.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities, with the capability to prioritize work under time constraints.
Proven customer service orientation and professionalism.
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Electrical license or certificate highly preferred
Experience working in GxP (Good Practice) or other regulated facility environments.
Possession of a professional trade license (e.g., electrical, HVAC, or plumbing).
Completion of additional technical training courses or certifications related to building systems, safety compliance, or environmental management.

Responsibilities

Perform repair, maintenance, and replacement of building infrastructure including structural, plumbing, mechanical, and physical systems
Maintain and repair building components such as locks, doors, furniture, toilets, sinks, drains, and water heaters
Complete general handyman tasks and move/install office furniture, machinery, and equipment as needed
Prepare maintenance reports, maintain inventories, and keep accurate records of materials and supplies
Conduct regular facility walkthroughs to identify deficiencies and generate work orders
Manage and monitor work quality of outside vendors, contractors, and JLL personnel to ensure compliance with service standards
Perform safety assessments and maintain comprehensive documentation for building systems and service requests
Respond to customer service requests promptly while following all safety procedures and maintaining a clean work environment
Comply with hazardous materials policies and participate in ongoing safety, technical, and operational training
Demonstrate flexibility across maintenance responsibilities while fostering teamwork and completing other assigned duties