Harbor Technician - PTL

City & Borough of Juneau • Juneau, AK

5d • Onsite

About The Position

The Docks & Harbors Department is hiring Part-Time Limited Harbor Technicians to join our team. This position offers a great opportunity to gain hands-on experience in a dynamic waterfront environment while interacting with visitors from around the world. Successful candidates should have excellent customer service skills, the ability to research and interpret regulations, and the ability to work with a wide variety of tenants and members of the public while supporting the enforcement of rules and regulations. The role requires the ability to exercise tact, self-restraint, judgment, and strategy in dealing with a variety of people, strong oral and written skills, and the ability to work and collaborate with multiple state and federal agencies. The position also involves interpreting and supporting applicable sections of 33 CFR Part 105 as they relate to the department’s Facility Security Plans (FSP).

Requirements

• High school graduation or the equivalent
• Not less than 18 years of age at time of appointment
• A valid Driver’s License at time of appointment and for continued employment
• Ability to research and interpret regulations
• Ability to work with a wide variety of tenants and members of the public while supporting the enforcement of rules and regulations
• Ability to exercise tact, self-restraint, judgment, and strategy in dealing with a variety of people
• Strong oral and written skills
• Ability to exercise tact, self-restraint, sound judgment, and professionalism when dealing with a variety of people
• Ability to work and collaborate with multiple state and federal agencies
• Ability to interpret and support applicable sections of 33 CFR Part 105 as they relate to the department’s Facility Security Plans (FSP)
• Selected candidate will be required to sign non-disclosure agreements for sensitive security information.
• Employment is contingent upon passing a background check.
• Selected candidate must be able to successfully obtain a Transportation Workers Identification credential (TWIC).

Nice To Haves

• Prior experience in vessel operation exceeding 18ft in length including VHF radio communications experience is desired.
• Background in Customer Service.

Responsibilities

• Perform a variety of duties to assist Harbor Officers with the operation, maintenance, and management of the City and Borough of Juneau’s docks, harbors, and associated facilities.
• Provide excellent customer service to cruise ship passengers, including greeting visitors, answering questions, providing general information, and helping ensure a positive and welcoming experience.
• Assist with Port of Juneau security during cruise ship port calls, which may include checking identification, assisting with passenger screening, conducting patrols aboard the port security vessel, and supporting vendor and loading zone operations.
• Assist with cleaning and performing basic maintenance or repair tasks at port and harbor facilities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED