FT Hannaford To Go Supervisor Trainee

Ahold Delhaize•South Portland, ME

17h•Onsite

About The Position

The Hannaford To Go Supervisor is the leader of the Hannaford To Go team, responsible for ensuring an efficient department to meet all customer needs. This role involves keeping associates on task, collaborating with the Assistant Store Manager on coaching, celebrating successes, and developing plans for operational needs. The supervisor will leverage operational metrics to track and measure department performance, focusing on business growth and maintaining high-quality customer experiences to encourage repeat business.

Requirements

Effective communication and customer service skills.
Must meet minimum age requirements to perform specific job functions.
Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
Demonstrated ability to perform the technical requirements for the Hannaford To Go Service.
Effective interpersonal and organizational skills.
Strong problem-solving skills.

Nice To Haves

A high school graduate or equivalent preferred.
Retail customer service experience preferred.
Understanding of store operations preferred.

Responsibilities

Lead the Hannaford To Go Department operations in accordance with established department standard practices, in the absence of the Assistant Store Manager.
Lead excellent customer service and goodwill by role modeling and providing high standards in customer service and sales building.
Lead and ensure that department conditions involving appearance, safety, sanitation, and food safety are maintained at the highest level.
Maintain accurate records and assist in making sure all yearly certifications are up to date.
Utilize company tools such as: financial reports, scheduling, productivity, ordering and business information systems.
Assist in creating and maintaining effective work schedules to meet customer service standards as well as associates’ personal needs.
Use good judgement in the delegation, assignment, and follow up required for the efficient performance of the department.
Provide real time teaching on Shopping or Expediting process issues.
Provide feedback to Assistant Store Manager on associate performance or behavior issues.
Lead training and developing associates to meet department needs.
Maintain solid communication in the department and with store management.
Observe and follow all company policies, established standard practices and legal requirements.
Perform all other duties and projects as assigned.
Observe and follow all company policies and established procedures.
Maintain a neat, well-groomed personal appearance.
Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and other perishable items.
Support and comply with all company safety standards.
Communicate any needed equipment repairs or maintenance work needed.
Keep work area free from debris and safety hazards.
Be knowledgeable in and able to recognize and differentiate between the various types of produce merchandise carried in the store, including differences between varieties of similar classes of products (e.g., apples, lettuces, etc.).
Record on designated forms any price discrepancies and/or any “not on file” items that are encountered on electronic point-of-sale terminal and shopping devices.
Record on designated forms any issues with our LMD (Last Mile Delivery) partners.
Secure registers, Mobile Point of Sale Equipment, Shopping Devices when leaving it unattended; protect company assets at all times.
Perform all other duties as assigned.