Handyman Lead Specialist

Volunteers of America Colorado•Commerce City, CO

12d•Onsite

About The Position

The Handyman Lead Specialist manages day-to-day operations of the Safety of Seniors/Handyman Program, which provides fall-prevention support and minor home repairs for adults age 60+. The role ensures compliance with Volunteers of America guidelines and is responsible for recruiting and coordinating volunteers, collecting and maintaining data, and implementing the home safety assessment program. The position also completes key administrative work, including answering calls, processing service requests, maintaining records, and coordinating communication among clients, volunteers, and partner agencies.

Requirements

Models core culture attributes of Volunteers of America- Colorado Branch that include “Airs” (Accountability, Integrity, Respect, and Servic).
Models and pursues with vigor Volunteers of America – Colorado Branch three critical virtues of HHH (Hungry, Humble, and People Smart).
Ensures all other outcomes are met as required by the funding source and Volunteers of America Colorado
Strong communication and customer service skills
Bachelor’s degree in related area or the equivalent relevant experience.
Own transportation, valid Colorado driver’s license, and proof of insurance.
Pass criminal background check and is bondable.
Demonstrated communication skills, both verbal and written.
Good organizational skills.
Demonstrated proficiency to utilize computer applications in a Windows and Microsoft Office environment.

Nice To Haves

Experience in or knowledge of general handyman services, including minor plumbing, carpentry, and electrical repairs.
Volunteer Management Experience
Fluent in Spanish

Responsibilities

Oversee day-to-day operations of the Denver Handyman Program, ensuring efficient and effective service delivery, while also providing support to the Larimer County program as needed to maintain continuity of services and meet regional program demands.
Recruit, onboard and train volunteers.
Receive service requests via phone, conduct intake assessments, evaluate repair needs, and document all relevant details.
Ensure that the voices of older adults are heard and that their ideas play a central role in program development.
Clearly communicate program service limitations and available assistance to clients.
Accurately enter and maintain client and service data in ServTracker, ensuring records are current, complete, and well documented.
Maintain an up-to-date referral list and connect clients with appropriate resources as needed.
Conduct follow-up contacts with clients to assess satisfaction, address concerns, and support continuous program improvement.
Assist with grant reporting and documentation to support funding requirements and compliance.
Process invoices in accordance with VOAC procedures and vendor requirements, ensuring accuracy and timely submission.
Coordinate with volunteers and Handyman Technicians to assign and schedule service requests.
Analyze service data, demographic trends, and best practices to ensure services meet the evolving needs of older adults.
Plan and implement outreach efforts to increase awareness of program services and educate the community on the needs of older adults.
Monitor and manage program inventory, including tools, materials, and supplies required for minor repairs.
Ensure compliance with safety and risk management procedures, including proper documentation of client interactions.
Support recruitment, orientation, and recognition of volunteers and Handyman Technicians to meet program needs.
Serve as a backup for minor handyman repairs when needed, while maintaining a primary focus on administrative coordination and program management.
Perform additional duties as assigned in alignment with program goals.