Hair Department Assisatant Team Lead

Tisun Beauty•Charlotte, NC

1d•Onsite

About The Position

We are seeking a skilled and motivated Assistant Manager with strong knowledge of African American hair care to support daily store operations in a retail beauty supply environment. This role combines leadership responsibilities with hands-on customer service, focusing on wigs, weaves, braiding hair, extensions, and textured hair care products. The ideal candidate is experienced in beauty retail, confident in team supervision, and passionate about helping customers find the right solutions for natural, relaxed, and protective styles.

Requirements

2+ years of retail experience, preferably in beauty supply or hair care industry
Demonstrated knowledge of African American hair textures, products, and protective styles
Experience with wigs, weaves, braiding hair, and extensions required
Strong communication, leadership, and organizational skills
Ability to multitask and work in a fast-paced environment

Nice To Haves

Previous leadership or supervisory experience preferred
Cosmetology background or license is a plus (not required unless mandated by state law)

Responsibilities

Support the Hair Team Lead in overseeing daily operations, including opening/closing procedures
Provide expert customer service and product recommendations tailored to textured and African American hair types
Assist customers with selecting wigs, bundles, braiding hair, and extensions, including guidance on lace fronts, closures, and maintenance
Train, mentor, and supervise staff on product knowledge, customer service standards, and sales techniques
Ensure the store is clean, organized, and visually merchandised to maximize sales
Monitor and maintain inventory levels; assist with ordering, stocking, and loss prevention
Handle customer concerns, returns, and escalations professionally
Track sales performance and help drive team to meet or exceed store goals
Stay current on trends in natural hair care, protective styling, and beauty products
Step in as acting manager in the absence of the Store Manager