H2O Outreach Specialist (Good Neighbor Alliance, Sierra Vista)

Catholic Community Services of Southern Arizona•Sierra Vista, AZ

7d•Onsite

About The Position

The Housing and Health Opportunities (H2O) Outreach Specialist provides direct outreach, engagement, and service coordination to individuals experiencing homelessness or housing instability. This role uses trauma-informed, person-centered, and culturally responsive practices to support clients from initial engagement through housing stabilization. Position may from time to time be stressful and require a high demand of performance. May perform other duties as assigned.

Requirements

High School Diploma or GED
Proven skills utilizing Microsoft Office Suite
Proven strong communication skills - oral and written are clear, concise, and in an organized fashion using appropriate style, grammar, and tone
Ability to obtain First Aid and CPR certification
Must be at least 18 years of age
Valid driver license, proof of insurance, and 39-month motor vehicle report
Ability to obtain and maintain Arizona Level One Fingerprint Clearance Card and FBI National Criminal Records History Report (employer paid)
Pass pre-employment drug screen (includes marijuana, regardless of recreational use laws) (employer paid)
TB screening (employer paid)

Nice To Haves

Associate's Degree in related field
Additional years of directly-related experience
Bilingual in English and Spanish, verbal and written

Responsibilities

Conduct street, shelter, and community-based outreach, including institutional and justice-involved engagement, to identify and engage individuals experiencing or at risk of homelessness
Build rapport using trauma-informed, culturally responsive communication, and maintain a consistent presence in encampments, public spaces, and service areas
Assess and prioritize immediate safety, medical, and behavioral health needs, and connect individuals to crisis, emergency, and ongoing care services as appropriate
Assist individuals with accessing basic needs, including food, water, clothing, hygiene supplies, and other essential resources
Screen for Arizona Healthcare Cost Containment System (AHCCCS) eligibility; support Medicaid enrollment; educate on benefits and services; and track application, referral, and enrollment status through completion
Assist with obtaining identification, legal documentation, and required records to support eligibility, services, and housing access
Identify housing needs, preferences, and barriers, and conduct housing readiness and health-related social needs (HRSN) assessments to inform service planning
Develop, implement, and update individualized Housing Care Plans that address health-related social needs and support safe, stable housing outcomes
Assist individuals in locating housing, completing applications, securing subsidies, and preparing for housing interviews, landlord meetings, and lease agreements
Coordinate housing transitions and move-in logistics, including collaboration with landlords and identification of resources for deposits, utilities, furnishings, and related expenses
Provide tenancy support, including education on tenant rights and responsibilities, lease compliance, communication with landlords, and conflict resolution
Conduct home visits, with consent, to assess housing stability, safety, and habitability, and address concerns proactively while supporting independent living skills such as budgeting, hygiene, and household management
Develop crisis prevention and intervention strategies to promote long-term housing stability and reduce risk of housing loss
Coordinate care with healthcare providers, behavioral health providers, housing partners, landlords, and community-based organizations; provide warm handoffs to H2O and other services; and advocate for individuals' needs through multidisciplinary collaboration
Maintain accurate, timely documentation in homeless management information system (HMIS), AHCCCS systems, and internal databases; track outreach and housing outcomes; and adhere to program policies, safety protocols, confidentiality standards, and grant requirements
Participate in case conferencing, team meetings, and ongoing training to support program effectiveness and compliance
Perform other duties as assigned