Gym Manager- Soho Warehouse DTLA

Soho House & Co.•Los Angeles, CA

5d•$75,000 - $80,000•Onsite

About The Position

As Gym Manager, you will be a passionate and strategic leader, committed to creating an exceptional member experience while championing health, fitness and wellbeing within Soho Health Club. You will oversee the day to day operations of the gym, lead and develop a high-performing team, ensure safety and cleanliness standards are upheld, drive member engagement and contribute to achieving financial targets and broader strategic goals.

Requirements

5+ years’ experience in a high-profile fitness or wellness environment, ideally within a members’ club or hospitality setting
Level 3 Personal Training certification (minimum)
Strong leadership with proven success in recruitment, training and performance management
Strategic, target-driven and results-oriented
Excellent organisational and communication skills
Collaborative and comfortable working cross-functionally
Highly adaptable, hands-on and solutions-focused
Passionate about fitness, with high standards of service delivery
Must be physically fit.
Must be able to seize, grasp, turn and hold objects with hands.
Must be able to work on your feet for at least 10 hours.
Fast paced movements are required to go from one part of the club to others.
Must be able to move, pull, carry, or lift at least 50 pounds.
Occasionally kneel, bend, crouch and climb as required.

Responsibilities

Build and lead a best-in-class fitness team, including trainers, instructors and gym staff
Manage recruitment, onboarding, performance reviews, training and development
Promote high team morale and retention through motivation, coaching and recognition
Set clear expectations and ensure all staff uphold brand and service standards
Conduct regular team meetings and manage team schedules effectively
Ensure the team consistently delivers exceptional service and memorable experiences
Oversee scheduling of classes, personal training sessions and gym floor support
Maintain gym presentation and ensure all equipment is clean, functional and safe
Monitor member feedback and usage data to enhance gym programming and member engagement
Drive participation in group fitness classes and PT sessions
Collaborate with the Wellness, Spa and F&B teams to ensure seamless cross-referrals and guest experiences
Lead on key initiatives and activations that align with Soho Health Club’s ethos and goals
Support the delivery of budgeted targets, KPIs and revenue opportunities
Achieve KPI’s for class programming and PT sales
Ensure staffing, scheduling and resources are optimised to reflect business needs
Monitor and control operational costs while maintaining exceptional standards
Analyse member usage, sales data and feedback to inform business decisions
Track and report on member engagement, trainer productivity and class occupancy
Maintain a high level of safety, cleanliness and professionalism across the gym
Ensure all equipment is regularly maintained, serviced and compliant with health and safety regulations
Uphold all health & safety procedures including risk assessments and incident reporting
Ensure gym staff are trained in safety procedures and certified where necessary
Monitor and evaluate team standards using feedback tools and internal audits
Set an example by maintaining a visible presence and actively engaging with members on the floor
Work with the marketing team to develop campaigns that drive usage and increase member engagement
Create monthly community fitness programming
Host events, workshops or wellness activations to build community within the Health Club
Proactively gather and act upon member feedback to continuously improve offerings
Identify trends in the fitness and wellness industries and introduce innovative programming
Build partnerships with fitness brands, guest trainers and wellness experts
Regularly review the class schedule and fitness offering to ensure relevance and variety