Gun Customer Service

Scheels All Sports•West Des Moines, IA

12d•Onsite

About The Position

Gun Customer Service associates are responsible for creating a welcoming environment by greeting customers, accurately processing transactions while following all ATF federal laws and guidelines. This role provides friendly, helpful service that ensures customers leave with a positive impression of Scheels. This role requires all associates to be at least 21 years of age due to compliance requirements for processing firearms. As an employee-owner, you’re expected to actively contribute to a culture that thrives on: Delivering a Personalized WOW Customer Experience, Having a Team-First, Winning Mentality, Learning and Adapting to Constant Change, Taking Pride in Our Work and Thinking Like Owners, and Expecting Honesty and Integrity in All That We Do.

Requirements

Must be at least 21 years of age due to compliance requirements for processing firearms
High school diploma or general education degree (GED)
1-3 months of cashiering experience
Must be flexible to work assigned schedule between 5p.m and 9p.m., Monday through Friday, 9a.m. and 9p.m., Saturday, and 10:30a.m. and 6p.m., Sunday.
Schedule may include varied hours, evenings, weekends, and holidays, must be available minimum of two weekends a month.
Ability to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.
Ability to exert up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Responsibilities

Greet all customers with a smile when entering and exiting the store
Enhance the customer experience by engaging in conversation while providing personalized service and consistently meeting the goals of the digital receipt program
Accurately scan every item customers are purchasing, ensuring all merchandise is properly rung through and paid for before the customer leaves the store
Treat merchandise with care, and bag purchases carefully and efficiently
Promote the Scheels Visa card and clearly explain all benefits
End each transaction by saying “thank you” to every customer
Process returns and exchanges for firearm purchases
Complete firearm background checks
Assist with Gun Room housekeeping
Ensure all ATF federal laws and guidelines are followed
Ability to execute technology-based processes for firearm and/or suppressor transactions
All other duties as assigned