Guide & Host, Glacier View Lodge

Pursuit Collection•Jasper, AB

1d•Onsite

About The Position

At Glacier View Lodge, located at the remote Columbia Icefield in Jasper National Park, this on-site living role places you 100 km from Jasper, surrounded by stunning glacier views and endless mountain adventure. You will be part of a destination that includes the Glacier View Lodge, dining outlets, retail, and the world-famous Glacier Adventure and Skywalk. Staff live on-site with accommodations and three hot meals per day. This role is a multi-faceted position that encompasses all roles at the Glacier View Lodge, requiring the individual to be an expert in all operational and experiential components. As a Guide & Host, you will be the first point of contact for global clientele, assisting them with luggage, taking them on tours, and providing a personalized experience during their stay. Duties may include Front Desk and Housekeeping support, handling luggage, addressing maintenance and safety concerns, attending the Glacier Adventure with guests, maintaining hotel cleanliness, and engaging with guests throughout their stay. Other duties as assigned.

Requirements

Charismatic and comfortable with speaking to large groups
Able to stand and work outside in varying mountain weather conditions (snow, rain, wind, hail) for extended periods of time
Commitment to becoming an interpretive expert and ambassador through the completion of a week-long interpretive training program (provided upon starting employment)
Guest service-oriented mindset and a passion for delivering memorable experiences
Current Alberta Pro Serve Certification (Required)
Organization and time management skills are a must
Friendly, approachable, interactive nature
Ability to think outside the box with quick, thoughtful judgement and a positive attitude
Able to perform assigned duties with a high level of attention to detail, speed, consistency, follow through and under minimal supervision
Able to lift 50 pounds (suitcases, laundry bags and mail)
Enjoy working with a team in a busy, fast-paced environment
Must be flexible to work mornings, evenings, split shifts or night shifts as required

Nice To Haves

Previous interpretive guiding, hotel front desk, housekeeping, experience an asset

Responsibilities

Delivering exceptional interpretive information to guests from around the world
Providing guests with a personalized experience during their stay in Canada’s only glacier facing hotel!
Supporting the lodge with Front Desk and Housekeeping duties as required
Bringing guests from the parking lot to the hotel for check-in handling luggage
Handling luggage for GVL Tour Groups
Being proactive with maintenance issues and safety concerns
Attending the Glacier Adventure with the guests to continue their personalized experience
Maintaining cleanliness of the hotel daily
Engage with guests every step of their stay
Other duties as assigned