Guide, Cycling

Alisal Properties • Solvang, CA

12d • Onsite

About The Position

Alisal, a luxury 10,500 private acre, working Ranch and Resort in the heart of Santa Barbara Wine Country is seeking an experienced and service-oriented Guide, Cycling to join our Activities Team. This Part-time role services guest by conducting guided tours using pedal assist bikes. The person in this role must have expert skills in mountain biking and safety to climb intricate trails while showcasing the beauty of Alisal's 10,000-acre ranch and wildlife. Guides are responsible for setting up each E-bike based on the rider's information, inspecting each E-bike for proper maintenance such as tire pressure, operation suspension, and charge level. Guides also conduct pre- ride training, rider evaluations, fill out charge slips and post-ride maintenance. Guides work closely with and are in communication with other departments to orchestrate and execute excellent guest experiences. Guides must be well versed about the area’s history and culture to promote and inform guests about what Alisal and the Santa Ynez Valley have to offer. Guides must be aware and able to adjust to changing weather conditions and manage emergencies on the road.

Requirements

• Must be able to present proof of identity and legal right to work in the United States post offer, pre-employment.
• Conditional offer subject to criminal background check and DMV record review.
• Open availability to accommodate varied schedules as well as being able to work on weekends and holidays.
• Expert level mountain biking skills.
• Strong knowledge in bike maintenance/mechanical skills.
• CPR and First Aid Certification.
• Able to ride comfortably at least 30+ miles per working shift while managing a group’s pace.
• Ability to lift, push, and pull a minimum of 50 lbs.
• Able to work on site and to ride, stand, sit, walk, and move continuously for duration of shift.

Nice To Haves

• Customer service experience preferred.
• Desire to establish outstanding, authentic, and memorable interactions with internal and external guests.
• Integrity, dependability, and adaptability.
• Skilled at multi-tasking, heightened attention to detail, speed, accuracy, and organization.
• Commitment to confidentiality.

Responsibilities

• Conducting guided tours using pedal assist bikes.
• Setting up each E-bike based on the rider's information.
• Inspecting each E-bike for proper maintenance such as tire pressure, operation suspension, and charge level.
• Conducting pre-ride training and rider evaluations.
• Filling out charge slips and performing post-ride maintenance.
• Working closely with and communicating with other departments to orchestrate and execute excellent guest experiences.
• Promoting and informing guests about the area’s history and culture.
• Adjusting to changing weather conditions and managing emergencies on the road.

Benefits

• Free meals.
• Exceptional perks and discounts for use of Ranch services and facilities.
• Health benefits (Medical, Dental, Vision, Life, and Long-Term Disability Plans).
• 401(k) with employer match, subject to eligibility requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed