Guidance Specialist

Reset•Phoenix, AZ

1d•Onsite

About The Position

RESET Mind & Body is hiring a part-time Guidance Specialist to deliver hospitality, recovery education, sales, and community engagement in its wellness studio. The Guidance Specialist is the face of the studio, welcoming members and guests, guiding first-time experiences, building relationships, and helping maintain a clean, calming environment. The role includes making at least 20–30 outbound calls per shift to prospective members using Go High Level (GHL), scheduling first visits, following up with leads, and converting prospects and guests into memberships. Specialists support sales and studio utilization goals, track and report their sales activity and call outcomes, and may earn performance bonuses based on membership sales and member utilization. Specialists explain RESET modalities, help members feel comfortable during sessions, and build working knowledge of the recovery services offered. Participation in RESET modalities during scheduled shifts is required, is completed on the clock, and counts as paid working time. Applicants must have personally experienced at least one listed recovery modality before their start date. The role also involves supporting studio events and promotions, cleaning and sanitizing equipment and recovery spaces, and maintaining studio standards. The position is part-time, pays $17 per hour plus performance bonuses, and requires a minimum of 8 hours per week. Available shifts are 6:00 a.m.–1:00 p.m. or 3:00 p.m.–8:00 p.m.; consistent attendance within the selected shift is important. Work is in person at an assigned studio.

Requirements

CPR and AED certification is required within 30 days of hire.
Prior personal experience with at least one recovery modality—cold plunge, infrared sauna, compression therapy, hot tub, or red light therapy—is required before the start date.
Ability to commit reliably to consistent morning or evening shifts.
Reliable transportation to the assigned studio location.
Ability and willingness to make outbound calls, follow up with leads, and participate in sales conversations.
Willingness to participate in RESET modalities during scheduled shifts; participation is paid working time.
Attention to detail and ability to maintain a clean, organized studio environment.

Responsibilities

Greet members warmly and create a welcoming, calming atmosphere.
Provide exceptional customer service and handle questions or concerns with care.
Build relationships with members and help them feel seen, heard, and supported.
Make at least 20–30 outbound calls per shift using Go High Level (GHL) to schedule first visits and convert leads into members.
Conduct sales conversations with walk-ins, first-time guests, and trial members to convert interest into active memberships.
Support outreach campaigns, lead follow-up, and re-engagement efforts to meet studio sales and utilization goals.
Track and report personal sales activity, call volume, and outcomes each shift.
Guide first-time experiences by walking members through RESET modalities and explaining their benefits.
Develop and maintain working knowledge of the recovery modalities offered at RESET and stay informed about wellness and recovery best practices.
Participate in RESET modalities during scheduled shifts as a required, paid part of the role.
Support in-studio events, promotions, and community initiatives, and encourage participation and connection.
Maintain a clean, organized, and visually elevated studio environment.
Clean and sanitize equipment and recovery spaces throughout each shift.