Guestroom Attendant

Four Seasons Hotels and Resorts•Santa Fe, NM

9d•Onsite

About The Position

Four Seasons Resort Rancho Encantado Santa Fe is seeking a hardworking and driven individual for our Rooms team- a person who infuses enthusiasm into everything they do and shares our passion for service excellence! This role involves cleaning rooms, approaching guest and employee interactions as a confident problem solver, upholding meticulous attention to detail and Four Seasons quality standards, adapting quickly to changes and multitasking effectively, and answering guest calls and directing them appropriately in the absence of a Communications Operator.

Requirements

1+ years of service industry experience and Housekeeping, preferably in a luxury hospitality environment
Passion for cleanliness and organization
Flexible schedule- availability to work evenings, weekends, and holidays
Ability to stand for the entire shift
Ability to go up and down stairs
Ability to lift/pull up to 30 lbs.
US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location.

Nice To Haves

A genuine, caring, and compassionate professional with a strong passion for hospitality and a natural ability to connect authentically with others
Demonstrates integrity and accountability in all actions and exhibits confidence when making decisions to deliver a luxury-level experience
A collaborative team player who actively supports and encourages colleagues to achieve shared success

Responsibilities

Use your genuine and authentic personality to make a positive impression on guests while cleaning rooms
Approach every guest and employee interaction as a confident problem solver, delivering the highest level of hospitality and accommodating special requests whenever possible
Uphold meticulous attention to detail and Four Seasons quality standards, understanding the impact a spotless room has on the guest experience
Adapt quickly to changes and multitask effectively, assisting with guest requests and operational needs
Answer guest calls and direct them appropriately in the absence of a Communications Operator