Guestroom Attendant | Buffalo Marriott LECOM HARBORCENTER

SHANER • Buffalo, NY

15h • Onsite

About The Position

The Guestroom Attendant is responsible for cleaning and servicing assigned guest rooms according to franchise and hotel standards. This role involves maintaining high standards of quality and cleanliness throughout daily assignments, handling guest complaints to ensure satisfaction, and observing all safety and security procedures. The position also includes performing additional deep cleaning and seasonal cleaning functions as scheduled, and other duties as assigned.

Requirements

• Minimum one year cleaning experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Knowledge of proper chemical handling.
• Knowledge of local activities and attractions appropriate for clientele.

Nice To Haves

• Bilingual English/Spanish a plus.

Responsibilities

• Handle guest complaints ensuring guest satisfaction.
• Maintains standards of quality and cleanliness throughout daily assignments.
• Observes all house and safety rules, housekeeping room procedures, and security procedures.
• Cleans and services assigned guest rooms by category priority according to franchise and hotel standards.
• Returns and restocks cart at end of shift.
• Complete additional deep cleaning / seasonal cleaning functions as scheduled.
• Other duties as assigned.
• Responsible for reporting any maintenance deficiencies and handling guest requests or complaints.
• Ensures the confidentiality and security of all guest rooms.

Benefits

• Health insurance
• Paid time off
• 8 Paid holidays
• Marriott Hotel Discounts
• 2 Complimentary night hotel stays per year at any Shaner Hotel property
• 1 Complimentary meal per shift worked
• Located on bus and metro routes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed