Guestroom Attendant Self Inspector

Four Seasons Hotels and Resorts • Puerto Rico, TX

2d • Onsite

About The Position

The Guestroom Attendant Self-Inspector is responsible for cleaning, inspecting, and releasing stayover rooms, as well as releasing checkout rooms to be sold. This role involves informing a Housekeeping manager if a room cannot be released or sold due to quality issues or pending service orders from Housekeeping, Engineering, or the In Room Dining department. A key performance metric is maintaining an average score of 90% or higher on room inspections conducted by the hotel leadership team.

Requirements

• High School Diploma or Equivalent
• Ability to read, write and speak English.
• The ideal candidate will have a can-do approach to any task.
• Requires the ability to lift, push and pull up to 40lbs
• Strong commitment to service
• Successful candidate must possess legal work authorization in the United States

Nice To Haves

• Prior experience preferred but not required.

Responsibilities

• Prepares the guest room for arrival and daytime service.
• Cleans the guestroom at the requested time if known.
• Removes dirty towels and bed linen and replaces them with clean ones from the Linen Closet.
• Cleans, dusts, and sanitizes all areas of the Guest Room (bedroom, living room, dining room and bathroom) according to procedure and standard. Makes bed.
• Vacuums carpets and removes small carpet stains. Cleans wood, marble and tile areas.
• Removes garbage from bins in bedroom and bathroom.
• Completes scheduled cleaning projects such as Perfect Room Program and weekly/monthly cleaning projects.
• Submits all maintenance issues in guestrooms, Public Areas and Back of house areas to the Engineering department through designated work systems and brings them to the attention of the Housekeeping management.
• Submits work orders in designated work system for the pick-up of In Room Dining tables and trays.
• Coordinates with the In Room Dining team through designated work system the replenishing of Private Bars supplies, cups, glasses and used amenities.
• Add special touches to the guestrooms to enhance the guest experience. For example micro fiber cloth, book marks, cable ties.
• Follows up with House Attendants, Engineering and In Room Dining team to ensure work orders and special set ups in guest rooms are completed.
• Updates the room status in designated work system.
• Restock used amenities such as shampoo, lotions, cotton balls, stationery, pens, coffee, tea, sugar, etc.

Benefits

• Competitive salary and a comprehensive benefits package
• Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for business clothing
• Complimentary employee meals
• Paid holidays, vacation, and sick days
• Culinary, retail and wellness experiences at special rates

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED