Guest Support Specialist
About The Position
The Guest Support Specialist promotes wholeness in a persons life by provision of emergency and supportive services that eradicate poverty and homelessness, enhances the quality of life, and provides a buffer against adverse life events. The function of this role is to deliver quality social support services; spiritual, emotional, instrumental, informational, and fellowship- tangible or intangible, conduct admission and intake, safety multi-support team meetings, and ensuring appropriate acuity level needs are being met. All staff members at Cherry Street perform their job duties in the context of the Gospel of Jesus Christ. It is our express purpose to minister to individuals (e.g., staff, volunteers, donors, guests) through the practical discipleship steps of eliminating poverties of spirit, soul and body.
Requirements
- High School Diploma or equivalent required
- Driver's License Required
- As a condition of employment, each team member is required to agree to the Cherry Street Mission Ministries Statement of Faith.
Nice To Haves
- Experience in mental health field, shelter care, or similar preferred
- Mental Health First Aid Certified or completed within the first year of employment
- Suicide Prevention Training or completed within the first year of employment
- Trauma- Informed Care Training or completed within the first year of employment
- CSMM Discipleship Training
Responsibilities
- Responsible for engaging and providing generous hospitality for all guests who are seeking services at Cherry Street Mission
- Conduct admission and intake, screening tool, and provide referrals to Ready for Life Program, High Acuity Program, or any other applicable program and service tracks
- Assist Community Resource Navigators and/or community partners in contacting difficult to reach Guests and ensuring streamline communication
- Responsible for entering information and documentation into software in an accurate and timely manner
- Responsible for answering incoming calls related to Guest Services and Programs
- Monitor building safety and flow (entering/ exiting)
- Conduct crisis intervention and debriefing when necessary, including but not limited to verbal de-escalation
- Responsible for Guest Residential check-in process, if assigned to shelters
- Encourage Guests in their personal goals and acknowledging milestones
- Greet and provide direction to volunteer teams, donors, community service providers, etc.
- Seek to advance the skill set needed by attending internal and external training opportunities and attending all mandatory staff meetings
- Perform accurate risk assessment and implement harm reduction techniques (e.g., mindful of person and others safety, reporting security breaches)
- Maintain professional, moral, and ethical boundaries (e.g., confidentiality, respect of differences, concise and honest documentation, etc.)
- Responsible for upholding all standard operating procedures (SOPs); ability to read, understand, and adhere to all written policies and procedures
- Responsible for incident reporting and responding to emergencies accordingly
- Identify facility issues and submit proper and timely work requests
- Provide Christ-centered guidance and model a life of wholeness by engaging with faith community, maintaining an active worship and prayer life, and leading with Christ-like behavior and conduct
- Supports organization by upholding mission, vision, and values of Cherry Street Mission Ministries in behavior and speech
- Responsible for working in collaboration with Residential Support Specialist to ensure building needs are met, if assigned to shelters
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
