Guest Services

FC Parking and Hospitality Services•Park Ridge, IL

4d•$16 - $16•Onsite

About The Position

At FC Parking, we do more than manage parking. We create exceptional first impressions and provide parking, transportation, and guest support services for leading healthcare systems across the United States. If you enjoy helping people, staying active, and making a difference every day, this is an opportunity to build valuable customer service experience while working alongside one of the nation's top healthcare organizations. As a Guest Service Professional, you'll be the friendly face guests see when they arrive. You'll welcome patients and visitors, provide directions, answer questions, assist with wayfinding, support transportation and parking operations, and help ensure every guest feels valued from the moment they arrive. Every interaction plays an important role in creating a safe, welcoming, and compassionate experience for those visiting the hospital.

Requirements

Minimum 2 years of customer service experience.
3 years of continuous Driver’s License experience. License must be continuous: Suspended or expired licenses within 3 years aren't allowed.
No more than 2 minor moving violations within the last 3 years.
No major moving violations within the last 3 years.
No alcohol or drug-related violations within the last 3 years.
Positive Teamwork Mindset, great communication skills, and a clean-cut appearance.
Candidates must possess a valid driver's license and meet the company's motor vehicle eligibility requirements.
Employment is contingent upon the successful completion of a background check conducted in accordance with applicable federal, state, and local laws.
Ability to walk, stand, and jog for an 8-hour shift.
Tolerance for inclement weather.
Ability to lift and carry up to 30 lbs for short periods of time.
Ability to push a wheelchair with a guest in it.

Nice To Haves

Bilingual (English/Spanish) preferred, but not required

Responsibilities

Greet all patients in a welcoming manner
Patient screening
Wheelchair and sanitation assistance
Communicate with guests effectively and offer Way-finding
Identify additional customer service opportunities
Maintain strict patient confidentiality at all times
Perform other related duties required to maintain a compassionate and safe environment for all patients, guests, and medical personnel.

Benefits

PAID TIME OFF
WALK OUT OF WORK WITH $$ DAILY
MEDICAL, DENTAL, VISION BENEFITS
Medical Benefits- United Healthcare
No-Cost Layered Health benefits, including prescription coverage, urgent care, and telehealth for you and your family
No-Cost Cash-Value Life Insurance
Vision Benefits- Principal
Dental Benefits- Principal
Performance Bonus Program $$$
Experience at a top healthcare organization!
401k options with 4% company matching
Fun team environment!
Opportunities for career advancement in one of the country’s fastest growing companies