GUEST SERVICES -OCEAN PRIME DALLAS

Cameron Mitchell Restaurants•Dallas, TX

2h•$16 - $18•Onsite

About The Position

OCEAN PRIME is seeking a GUEST SERVICES to join our team! We are Great People Delivering Genuine Hospitality. The role of Guest Services is to make “Raving Fans” of our Associates, Guests, Purveyors, Partners, and the Communities in which we do business. This is achieved by creating a positive first impression and making our guests feel welcome on the phone and in person. Guest Services controls the seating of the guests in the dining room to assure the quality of service, guest satisfaction, and maximize sales opportunities.

Requirements

Genuine approach to hospitality
Individuals who exemplify leadership, kindness, and positivity
"Yes is the Answer!" Mentality
Those who value teamwork, family, and community

Responsibilities

Make "Raving Fans" of associates, guests, purveyors, partners, and the communities.
Create a positive first impression and make guests feel welcome on the phone and in person.
Control seating of guests in the dining room to assure quality of service, guest satisfaction, and maximize sales opportunities.
Report to work on time as indicated on the work schedule.
Ensure uniform meets restaurant requirements and is maintained and cleaned.
Practice positive personal hygiene and cleanliness habits during all work shifts.
Exemplify hospitality standards.
Answer guests' questions about the restaurant.
Handle requests and complaints with guest satisfaction as the priority.
Cooperate with management and co-workers to assist others with duties, if needed.
Communicate suggestions for improvement in a positive fashion.
Follow all national, state, and local safety, health, and sanitation guidelines as specified by the restaurant.
Report potentially unsafe conditions and use materials and equipment properly.
Know emergency procedures in the restaurants.
Perform all duties and maintain knowledge of all standards and procedures as stated in the associate handbook.