Guest Services (Front Desk, PBX Operator, and Valet (Walk-In Interviews Every Tuesday 2pm - 4pm)

Hilton Grand Vacations • Virginia Beach, VA

10d • $13 - $15 • Onsite

About The Position

This role encompasses multiple positions within Guest Services, including Front Desk, PBX Operator, and Valet. Walk-in interviews are held every Tuesday from 2pm to 4pm. Team members enjoy working here due to extraordinary people and exceptional benefits.

Requirements

• Input information into the computerized reservations’ system.
• Access reservation system.
• Generate invoices and collects monies.
• Complete housekeeping and maintenance requests or work orders.
• Prepare and restock the front desk with supplies.
• Provide information on area attractions and resort amenities.
• Type correspondence and reports.
• Provide efficient and positive communication to all incoming calls.
• Coordinate guests and owner’s requests and concerns to departments.
• Deliver professional hospitality and information.
• Balance multiple responsibilities and prioritize duties.
• Assist in maintaining communication equipment.
• Maintain departmental log sheets, checklists and/or reports.
• Assist with other departments as needed.
• Supervise property entrance and accept guest arrivals.
• Greet and assist Owners and guests transporting and/or securing their luggage.
• Park guests’ cars in designated area; retrieve cars for guests.
• Deliver messages.
• Assist with room move requests, groceries, and other inquiries.
• Report any problem or unusual activities to management.
• Ensure an organized, safe and clean front entrance and lobby area.
• Know and use members names, preferences, and routines.
• Develop a personal connection with each member.
• Provide instructions regarding the amenities of the room and property services and activities provided for guests’ use.
• Deliver messages, express check-out folios, newspapers, and other requested items.
• Retrieve, transport, organize, and store luggage in designated areas.
• Identify and explain room features to guests.
• Drive/park/retrieve all types of passenger vehicles (including those with automatic or manual transmissions).
• Record advance transportation requests.
• Maintain awareness of undesirable persons on property premises.
• Respond to all guest requests to ensure client happiness.
• Willing to “pitch-in” and help co- workers with their job duties.
• Be an outstanding teammate.

Responsibilities

• Ensure that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
• Accurately input information into the computerized reservations’ system to update and maintain records.
• Access reservation system to resolve unit availability and assists guests with reservations or changes as required.
• Generate invoices and collects monies due through the rental program and through merchandise sales. Maintains safety deposit boxes.
• Complete housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
• Provides information on area attractions and resort amenities.
• Type correspondence and reports for management as needed.
• Provide efficient and positive communication to all incoming calls by providing timely attention to guests or owners while addressing needs and requests.
• Coordinate guests and owner’s requests and concerns to departments to ensure completion and follow-up for guest happiness. Control follow-up logs are worked and completed.
• Deliver professional hospitality and information to all guests, owners, and team members while displaying outstanding knowledge of company products, property, and company overview.
• Commitment and dedication to our Spirit of Service culture is encouraged behavior to be displayed at all times.
• Balance multiple responsibilities and prioritize duties based on importance with ease.
• Assist in maintaining communication equipment such as voicemail, faxes, copies for guests and mail delivery.
• Maintains any pertinent departmental log sheets, checklists and/or reports.
• Assist with other departments as needed and carry out other reasonable requests by management.
• Supervises property entrance and accepts guest arrivals.
• Greets and assists Owners and guests transporting and/or securing their luggage appropriately.
• Park guests’ cars in designated area; retrieve cars for guests.
• Delivers messages and will assist with room move requests, groceries, and other inquiries.
• Reports any problem or unusual activities to management.
• Ensures an organized, safe and clean front entrance and lobby area.
• Know and use members names, preferences, and routines and develop a personal connection with each member.
• Provides instructions regarding the amenities of the room and property services and activities provided for guests’ use.
• Deliver messages, express check-out folios, newspapers, and other requested items.
• Retrieving, transporting, organizing, and storing luggage in designated areas.
• Identify and explain room features to guests (e.g., use of room keys, mini-bar, ice and vending areas, in-room safe, valet laundry services).
• Driving/parking/retrieving all types of passenger vehicles (including those with automatic or manual transmissions) and records advance transportation requests as needed.
• Maintain awareness of undesirable persons on property premises being a Safety & Security advocate.
• Special projects as given by leadership; responding to all guest requests to ensure client happiness.
• Willing to “pitch-in” and help co- workers with their job duties and be an outstanding teammate.

Benefits

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed