TEMP - Guest Services

City of Garland•Baltimore, MD

2d•Onsite

About The Position

Responsible for interacting with guests to assist with transactions, pavilion rentals and facility questions. They will provide exceptional guest service to ensure all guests have a memorable and inviting experience.

Requirements

Must be 16 years old on opening day of the aquatic facilities.
Must have reliable means of transportation to and from the workplace.
Knowledge of daily and emergency facility procedures and policies learned during training
Knowledge of the daily operation and programs of aquatic facilities learned during training
Experience involving customer service and handling cash and operating a cash register
Knowledge of food preparation and sanitation practices
Knowledge of cash register, cash handling and inventory control

Nice To Haves

One year of guest service experience.

Responsibilities

Take a proactive role in ensuring guest satisfaction.
Maintain a safe and organized work area.
Participate in regularly scheduled trainings.
Assist with inventory and stock room organization.
Assist with party/pavilion rentals to include set up and take down of tables and chairs.
Welcome every guest with a smile and make eye contact while assisting them with their transactions or questions.
Perform effective transactions that follow all City of Garland cash handling procedures.
Assist with guest safety in the event of an emergency.
Promptly respond to guest concerns to ensure quality guest experiences.
Maintain an inviting work environment by inspiring others with enthusiasm and positivity.
Maintain regular, reliable and punctual attendance.