Guest Services (Front Desk, PBX Operator, and Valet (Walk-In Interviews Every Wednesday 2pm - 4pm)

Hilton Grand Vacations•Virginia Beach, VA

7d•Onsite

About The Position

This role encompasses Front Desk, PBX Operator, and Valet responsibilities. We are looking for individuals who can ensure every interaction with an owner or guest is positive and memorable. This includes checking guests in and out, responding to requests, managing reservations, handling financial transactions, and providing information about the resort and local attractions. The PBX Operator will manage incoming calls, coordinate guest requests with various departments, and maintain communication equipment. The Valet will supervise the property entrance, assist with luggage, park and retrieve guest vehicles, and ensure the safety and cleanliness of the entrance and lobby area. We are seeking candidates with open availability, the ability to multitask, and prior customer service, cash handling, and data entry experience. A valid driver's license is required for the Valet position. The ability to move, lift, carry, push, pull, and place objects weighing up to 150 pounds is also necessary.

Requirements

Proficient English language interpersonal skills to communicate both verbally and in writing with guests, owners and co-workers, and full comprehension job assignments.
Have open availability to adjust to schedule changes and cover shifts on short notice in order to meet business demands.
Ability to multi-task responsibilities and prioritize duties to organizational demands.
Prior customer service, cash handling and data entry experience required.
Valid Driver's License for Valet position.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 150 pounds.

Nice To Haves

High School Graduate or Equivalent.
Prior Hospitality, Front Desk or relevant work history or related experience.
Bilingual.

Responsibilities

Ensure that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
Accurately input information into the computerized reservations’ system to update and maintain records.
Access reservation system to resolve unit availability and assists guests with reservations or changes as required.
Generate invoices and collects monies due through the rental program and through merchandise sales.
Maintains safety deposit boxes.
Complete housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
Provides information on area attractions and resort amenities.
Type correspondence and reports for management as needed.
Provide efficient and positive communication to all incoming calls by providing timely attention to guests or owners while addressing needs and requests.
Coordinate guests and owner’s requests and concerns to departments to ensure completion and follow-up for guest happiness.
Control follow-up logs are worked and completed.
Deliver professional hospitality and information to all guests, owners, and team members while displaying outstanding knowledge of company products, property, and company overview.
Balance multiple responsibilities and prioritize duties based on importance with ease.
Assist in maintaining communication equipment such as voicemail, faxes, copies for guests and mail delivery.
Maintains any pertinent departmental log sheets, checklists and/or reports.
Assist with other departments as needed and carry out other reasonable requests by management.
Supervises property entrance and accepts guest arrivals.
Greets and assists Owners and guests transporting and/or securing their luggage appropriately.
Park guests’ cars in designated area; retrieve cars for guests.
Delivers messages and will assist with room move requests, groceries, and other inquiries.
Reports any problem or unusual activities to management.
Ensures an organized, safe and clean front entrance and lobby area.
Know and use members names, preferences, and routines and develop a personal connection with each member.
Provides instructions regarding the amenities of the room and property services and activities provided for guests’ use.
Deliver messages, express check-out folios, newspapers, and other requested items.
Retrieving, transporting, organizing, and storing luggage in designated areas.
Identify and explain room features to guests (e.g., use of room keys, mini-bar, ice and vending areas, in-room safe, valet laundry services).
Driving/parking/retrieving all types of passenger vehicles (including those with automatic or manual transmissions) and records advance transportation requests as needed.
Maintain awareness of undesirable persons on property premises being a Safety & Security advocate.
Special projects as given by leadership; responding to all guest requests to ensure client happiness.
Willing to “pitch-in” and help co- workers with their job duties and be an outstanding teammate.