Guest Services Team Member

The National Medal of Honor Museum Foundation•Arlington, TX

5d•Onsite

About The Position

As an Admissions & Guest Services Team Member, you will be one of the first points of contact for guests visiting the National Medal of Honor Museum. You will help create a welcoming, seamless, and memorable guest experience by assisting with ticket purchases, upgrades, memberships, and add-on experiences; validating admission; answering guest questions; and providing information and directions throughout the Museum. The ideal candidate is professional, personable, and service-oriented, with the ability to remain positive, helpful, and composed in a fast-paced, guest-facing environment.

Requirements

Must be at least 18 years of age.
Demonstrated commitment to providing exceptional customer service.
Professional, positive, and welcoming demeanor.
Excellent interpersonal, communication, and active-listening skills.
Strong verbal and written communication skills.
Ability to communicate effectively with guests in person and by telephone.
Ability to learn and effectively use ticketing, point-of-sale, and other computer-based systems.
Ability to handle multiple tasks while maintaining accuracy and attention to detail.
Ability to remain calm and professional when assisting guests with questions, concerns, or ticketing issues.
Ability to confidently communicate the value of Museum memberships, upgrades, and add-on experiences.
Must be available to work evenings, weekends, holidays, and special events as scheduled.
Ability to stand, sit, and walk for extended periods of time.
Ability to work effectively both independently and as part of a team.
Practice safe work habits and follow all safety policies, procedures, and applicable regulations.
Must complete company-wide safety training and any additional job-specific training as required.

Nice To Haves

Previous experience in hospitality, attractions, museums, retail, or customer service is preferred.
Teamwork & Collaboration – Strong
Customer Service & Sales – Strong

Responsibilities

Assist guests with ticket purchases, upgrades, memberships, and add-on experiences using established ticketing and point-of-sale systems.
Answer Guest Services calls and assist with troubleshooting ticketing and admission-related issues.
Utilize established sales and service techniques to promote ticket upgrades, memberships, and additional guest experiences.
Validate tickets and other admission entitlements prior to Museum entry.
Welcome guests warmly and provide information regarding Museum exhibits, amenities, services, and offerings.
Provide clear and helpful directional assistance throughout the Museum and surrounding areas.
Respond to guest questions and concerns in a professional, courteous, and timely manner.
Help maintain a safe, clean, organized, and welcoming environment for guests and team members within the assigned area.
Follow all Museum policies, procedures, and guest service standards.
Work collaboratively with other departments to support a positive and seamless guest experience.
Perform other duties as assigned.