Guest Services Team Member - Ontario Sports Empire

The Sports Facilities Companies•Ontario, CA

4d•Onsite

About The Position

The Guest Services Team Member provides the first point of contact for all guests. This role is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings. Team Members working within Guest Services include front desk, ticket sales and the family entertainment area (arcade, laser tag, e-sports and birthday parties).

Requirements

Flexible work schedule (e.g., nights, weekends, holidays and long hours)
Excellent communication skills, both verbal and written
Ability to maintain focus in a high-volume, fast-paced environment
Must have excellent guest service skills
Must be detail-oriented and have outstanding organizational skills
Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow team members
Must work well with others
Must take personal initiative for the betterment of the team and venue
Commitment to the safety and well-being of others

Nice To Haves

Customer service and cash handling experience preferred or quick study

Responsibilities

Greet guests and provide information and way-finding as needed
Provide courteous and friendly first-in-class service to all guests
Register guests and process payments for leagues, camps, clinics, drop-in, etc.
Be knowledgeable about facility programs (practices, events, format, pricing, meeting dates/times)
Operate multi-line phones and the front desk computer software system
Record waivers and event information
Record event scores (tournaments/leagues) and print game sheets on a daily basis
Maintain confidentiality and discretion with guest and Team Member information
Professionally resolve guest concerns and complaints and/or direct to appropriate manager
Maintain a clean space and perform regular walk-throughs (indoor/outdoor) to ensure venue cleanliness
General arcade knowledge and willingness to learn and assist in the family entertainment area
Sell tickets and distribute wristbands for events when needed
Assist with event set-up and breakdown as needed
Know and enforce the venue policies and procedures
Complete special projects, daily assignments, and other duties as assigned
Direct facility traffic, collect fees and monitor parking passes, barricade organization, facilitate disabled access, report suspicious behavior
All other duties as assigned by management