Guest Services Team Member

Six Flags Entertainment CorporationDoswell, VA
Onsite

About The Position

Are you looking for a FUN and rewarding job? Joining our team as a Guest Services Team Member, you will have the opportunity to meet people from all over and gain skills that will last a lifetime!

Requirements

  • Individuals with a passion and excitment about Kings Dominion!
  • People who love helping others and will spport the needs of our guests and team members.
  • Ability to work and interact with people from diverse backgrounds.
  • Good judgment and commitment to safety.
  • Availability to include weekdays, weekends, evenings, and holidays.

Responsibilities

  • Handle various ticket transactions including but not limited to, advanced sales, group sales, complimentary tickets, season passes, promotional tickets, and ticket problem resolution.
  • Handle all guest concerns including but not limited to, park information, compliments, and complaints received via phone, email, or in person.
  • Utilize multiple strategies in order to obtain the result and provide the best Guest Recovery to the guest.
  • Able to work with computer programs for various Six Flags programs and applications. Must be able to multi-task between multiple programs in order to resolve the task at hand.
  • Answer guest questions and give proper guidance when necessary.
  • Offer appropriate compensation based on the guest's concern.
  • Promote the park with the utmost enthusiasm and pride while interacting with guests.
  • Ensure guest safety and satisfaction during their visit at Six Flags while setting high standards of performance for all areas.
  • Ensure that image, cleanliness, and courtesy standard requirements are met.
  • Develop a positive relationship with all in-park departments.

Benefits

  • PAID training!
  • FREE admission to Kings Dominion and other Six Flags parks!
  • FREE tickets for family and friends!
  • Discounts off food and merchandise!
  • Work with people from all over the world
  • Team member-only events such as RIDE nights, GAME nights, and FREE FOOD events!
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