Guest Services Team Member

Six Flags Entertainment Corporation•Doswell, VA

2d•Onsite

About The Position

Are you looking for a FUN and rewarding job? Joining our team as a Guest Services Team Member, you will have the opportunity to meet people from all over and gain skills that will last a lifetime!

Requirements

Individuals with a passion and excitment about Kings Dominion!
People who love helping others and will spport the needs of our guests and team members.
Ability to work and interact with people from diverse backgrounds.
Good judgment and commitment to safety.
Availability to include weekdays, weekends, evenings, and holidays.

Responsibilities

Handle various ticket transactions including but not limited to, advanced sales, group sales, complimentary tickets, season passes, promotional tickets, and ticket problem resolution.
Handle all guest concerns including but not limited to, park information, compliments, and complaints received via phone, email, or in person.
Utilize multiple strategies in order to obtain the result and provide the best Guest Recovery to the guest.
Able to work with computer programs for various Six Flags programs and applications. Must be able to multi-task between multiple programs in order to resolve the task at hand.
Answer guest questions and give proper guidance when necessary.
Offer appropriate compensation based on the guest's concern.
Promote the park with the utmost enthusiasm and pride while interacting with guests.
Ensure guest safety and satisfaction during their visit at Six Flags while setting high standards of performance for all areas.
Ensure that image, cleanliness, and courtesy standard requirements are met.
Develop a positive relationship with all in-park departments.