Enchanted Village - Guest Services Team Leader

Jordan's Furniture•Avon, MA

10d•Onsite

About The Position

Jordan’s is seeking a Seasonal Guest Services Team Lead for their Enchanted Village experience in Avon, MA. This holiday attraction features the Enchanted Village display, MOM 4D Ride, LITE Laser Show, SKATE, The Tube, concessions, and more, welcoming thousands of families each season. This temporary seasonal role offers an opportunity to gain leadership experience, earn extra income, and be part of a long-standing New England holiday tradition. The role involves overseeing daily operations and ensuring a memorable guest experience.

Requirements

Ability to lead and inspire a team while creating a positive work environment
Strong customer service and interpersonal skills
Positive, upbeat, and enthusiastic attitude
Ability to communicate effectively with guests and team members
Experience handling cash and credit card transactions
Ability to maintain professionalism and composure in a busy, fast-paced environment
Must be comfortable standing and walking for extended periods of time
Ability to work days, evenings, weekends, and holidays
Must be available to begin training at the end of October
Must be at least 18 years of age

Nice To Haves

Previous guest service, retail, hospitality, entertainment, or leadership experience preferred

Responsibilities

Lead, motivate, coach, and support a team of Seasonal Guest Service Reps
Ensure guests receive a welcoming, memorable, and exceptional holiday experience
Assist with coordinating staffing assignments, breaks, and daily operations
Greet guests and direct them to and from Enchanted Village attractions
Support operations at MOM, the LITE Laser Show, SKATE, The Tube, concessions, and other attraction areas
Answer guest questions and provide outstanding customer service
Handle guest concerns professionally and escalate issues when needed
Process cash and credit card transactions accurately
Assist with concession sales and service
Monitor attraction areas to ensure safety, cleanliness, and presentation standards are maintained
Help train new team members and serve as a role model for guest service excellence
Assist with the set-up, daily upkeep, and closing responsibilities of the Enchanted Village experience
Ensure Jordan’s high standards of appearance, cleanliness, and hospitality are consistently met