Waynesboro: Guest Services Team Lead

Team Outsider • Waynesboro, VA

11d • $17 - $17 • Onsite

About The Position

As the Guest Services Team Lead, you'll be the face of hospitality at our campground. You'll supervise and mentor a team of guest service professionals, ensuring every guest interaction is seamless, welcoming, and memorable. You'll train staff on best practices, handle guest inquiries, manage front desk operations, and create a positive and efficient environment for both guests and team members.

Requirements

• Passion for Hospitality: A genuine desire to create a welcoming and enjoyable experience for every guest.
• Leadership Skills: Proven experience in leading and motivating a team.
• Communication Superstar: Excellent communication and interpersonal skills, both in person and on the phone.
• Problem-Solving Prowess: Ability to think on your feet and resolve guest issues effectively.
• Organized and Efficient: Detail-oriented and capable of managing multiple tasks simultaneously.

Responsibilities

• Supervise and mentor our Guest Services Team Members, fostering a positive and collaborative work environment.
• Greet guests with a smile, address their needs with attentiveness and respect, and ensure a smooth and enjoyable experience for all.
• Follow procedures for reservations, store sales, and cash handling, ensuring accuracy and efficiency.
• Manage inventory stock counts and ensure the front office and store area are clean and well-maintained.
• Proactively identify and resolve guest issues, ensuring a positive and satisfactory outcome.
• Share information about local attractions, campground activities, and special offers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed