Guest Services Support Coordinator

GARDEN CITY REALTY INC - NEW CORPORATION•Garden City Beach, SC

5d•$20 - $24•Onsite

About The Position

The Guest Services Administrator will play a vital role in reviewing and verifying existing reservations to ensure accuracy. Additionally, this individual would support the department manager in running standardized reports and sending email correspondence via our reservation software. This position is essential for maintaining high standards of guest satisfaction and operational efficiency throughout the day. By proactively managing bookings and addressing any discrepancies, the GS Admin will contribute to a seamless check-in and check-out process for all guests.

Requirements

Friendly, helpful and ‘can-do’ attitude.
Ability to communicate concisely, effectively and professionally.
Ability to balance homeowner interests with guest concerns.
Great organization skills.
Ability to multitask and prioritize in a fast-paced environment.
Attention to detail.
Ability to quickly recognize inconsistencies and provide solutions.
Proficient in the use of Escapia reservation software.
Experience comparable to Excel spreadsheets/Google Sheets, Word/Google Docs, Outlook/email, and various supporting software/POS operating systems.
Ability to confidently navigate our website.
An overall knowledge of the vital functions performed by the Guest Services and supporting departments (Owner Services, Maintenance, Housekeeping, Marketing and Accounting) is desired.
B.A. in a related field and/or two+ years of related experience and/or training, or equivalent combination of education and experience in a similar customer service/vacation rentals atmosphere.

Nice To Haves

Initiative and acumen to make decisions and creativity to provide solutions.
An overall knowledge of the vital functions performed by the Guest Services and supporting departments (Owner Services, Maintenance, Housekeeping, Marketing and Accounting) is desired.

Responsibilities

Assist with booking inquiries, confirm reservations, process payments, and manage cancellations or modifications.
Maintain accurate records of guest reservations and ensure all booking details are accurate and updated in the property management system.
Review and approve monthly booking requests.
Monitor 24 hour holds.
Facilitate seamless check-in and check-out processes.
Provide guests all necessary instructions for property access, key collection, department procedures, and house rules.
Serve as a secondary point of contact for guests throughout their stay.
Address concerns, complaints, or requests promptly and professionally.
Ensure each guest has a positive and memorable experience.
Organize and maintain property files, contract, guest records, and correspondence.
Verify guest records are accurate, up-to-date, and stored securely.
Process payments timely and accurately.
Sort, organize and distribute mail.
Monitor and distribute email to appropriate team members.
Assist with other administrative tasks as needed.
Compile and input booking data, guest feedback, and other key metrics that are pertinent to the department.
Assist with maintaining Guest Satisfaction Reports, Occupancy Data Reports, Revenue Tracking Reports, and other departmental reports to provide timely information to the team and management.
Complete detailed departmental training program prior to assuming the responsibilities of the position.