Guest Services Supervisor

Jamul • Jamul, CA

4d • Onsite

About The Position

At Jamul Casino, we are committed to providing a genuinely fun experience for our valued guests, and our Guest Services team plays a pivotal role in exemplifying our Service Commitment. The Guest Services Supervisor is responsible for providing supervision of personnel, and daily operations of the cash cages and Player’s Club during assigned shifts, while exemplifying Jamul Casino’s Service Commitment.

Requirements

• Must be at least 21 years of age.
• High school diploma/GED required; minimum two years of guest service and cash handling experience
• Must be proficient in computer knowledge to include keyboarding skills, all Microsoft Office applications, email usage, and database, spreadsheets, and word processing software.
• Must have excellent verbal and written communication skills.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to read and communicate verbally in English.
• Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
• Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Must be able to efficiently and accurately count money and gaming chips and make a change.
• Possess the ability to operate an adding machine and have basic computer skills.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Team member must be able to qualify for licenses and permits required by federal, state and local regulations.
• Must successfully complete TIPS training.

Nice To Haves

• 1+ years of supervisory experience preferred

Responsibilities

• Performs all duties in accordance with governmental laws and regulations, Gaming Commission regulations, as well as company and departmental policies and procedures, within the framework and intent of Jamul Casino’s Mission Statement and Service Commitment.
• Responsible for providing guidance and daily supervision to staff in the department.
• Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Responsible for supporting compliance to departmental budgets by monitoring staffing levels and labor hours, and effectively coordinating lunches, breaks, and shift changes.
• Enthusiastically supports, actively promotes, and demonstrates exceptional guest service in accordance with department and company standards and programs.
• Ensures guest service standards are followed by all team members and addresses issues as they arise.
• Assists in acquisition of new players through the continuous promotion of the Sweetwater Rewards card program and the special benefits of card membership.
• Effectively resolves guest complaints within scope of authority.
• Responsible for ensuring compliance with all regulatory compliance within areas of responsibilities and reporting potential issues to management.
• Ensures all staff are trained and follow Title 31 federal regulations procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.
• Maintains working knowledge of all Guest Services cash and club processes, systems, and applications.
• May perform the duties of Guest Services Cashier or Support Cashier in the absence of staff or as business requires.
• Maintains strict confidentiality in all departmental and company matters.
• Performs other duties as assigned.
• Manages work procedures and expedites workflow.
• Provides coaching and counseling to team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED