Black Diamond Lodge Guest Services Supervisor - Year Round

Alterra • Deer Valley, WA

1d • Onsite

About The Position

Black Diamond Lodge is seeking a Guest Services Supervisor to join their year-round team. This role is crucial in ensuring guest, owner, and employee satisfaction at the front desk. Deer Valley Resort, located in Park City, Utah, is a diverse workplace that welcomes individuals of all ages and backgrounds, with many staff members celebrating long tenures. The resort offers various perks and benefits, including ski benefits, subsidized meals and housing (for seasonal full-time staff), discounts, healthcare options, and a 401k plan with a company match.

Requirements

• Must have a valid driver’s license and clean driving record
• Excellent understanding of computers, systems, and guest service tools
• Must be able to work varied shifts, including overnight shifts

Nice To Haves

• Staff leadership, coaching, and mentoring experience preferred

Responsibilities

• Check guests in and out and settle guest balances upon departure
• Give guests directions, information, and instructions
• Make reservations for restaurants, transportation, childcare, and other activities on guests’ behalf
• Help the front office manager recruit, manage, train, motivate, and evaluate the front desk staff
• Handle and complete cash, credit card, and lift ticket sales transactions daily
• Balance and close out lift ticket sales at the end of the day
• Proactively solve guest, owner, and employee problems with urgency, respect, and empathy
• Assist with bellstaff and concierge duties, such as fulfilling special guest requests, coordinating transportation for pick-ups and drop-off, and assisting guests with luggage
• Work with the front office manager to develop processes and procedures to ensure smooth operation and flow at the front desk
• Assist guest services manager with creating staff schedules, training, and completing timecards
• Check for guest requests and services three days prior to arrival and ensure these requests are met
• Assist with the oversight of guest-facing operations, including food and beverage service, ski valet operations, and owner transportation
• Ensure both breakfast and après ski are set up and torn down at appropriate times
• Other duties as assigned

Benefits

• Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
• Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
• Subsidized meals at Employee Dining Rooms offered for staff while on shift
• Subsidized housing options available for seasonal full-time staff
• Discounts for staff members at restaurants, shops, and service providers in Park City
• Healthcare options are available for staff members
• 401k plan with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed