Guest Services Supervisor (Night)

Algonquin Resort•Town of Saint Andrews, NB

67d•Onsite

About The Position

The Guest Services Supervisor (Overnight) works through the night shift on the front desk, making room reservations, providing information, services, and receiving payments for guests. This role also includes specific night duties such as entering accounting information. In the absence of the Night Manager, the Guest Services Supervisor (Overnight) acts as the Manager on Duty for the resort, responsible for running the night audit, balancing all accounts, and ensuring the health and safety of all guests and associates.

Requirements

At least 2 years of experience in a hotel or a related field preferred
High School diploma or equivalent required
Previous customer service experience required
Ability to work in Excel, Word

Nice To Haves

College course work in related field helpful
Multi-lingual skills helpful

Responsibilities

Approach all encounters with guests and employees in a friendly, service-oriented manner.
Maintain regular attendance in compliance with hotel standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper business attire and nametag when working.
Comply at all times with Innvest standards and regulations to encourage safe and efficient hotel operations.
Interact with hotel guests.
Check guests into or out of the hotel.
Confirm credit and payment method at check-in.
Confirm full payment at check-out.
Log all requests and confirm completion.
Take reservations.
Give wake-up calls.
Balance number of rooms and revenue.
Prepare necessary reports.
Balance Guest Services and Food and Beverage cashiers’ work.
Balance credit cards.
Make credit card deposits.
Review PMS inventory and house count for availability and rates.
Balance and prepare individual paperwork for closing shift.
Balance bank daily.
Be familiar with guest privacy.
Operate switchboard and 2-way radio.
Provide information about the hotel.
Know emergency procedures.
Respond to security concerns, guest and associate.
Perform bucket checks.
Must be able to perform all department duties.
Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention.
Check appearance of all employees to ensure compliance with Innvest Standards of Appearance.
Other duties as required.