Guest Services Supervisor - Sol Duc Hot Springs

Aramark•Port Angeles, WA

2d•$20 - $22•Onsite

About The Position

The Guest Services Supervisor oversees the daily operation of the front desk, retail store, and hot springs admissions areas. This position is responsible for supervising team members, creating work schedules, ordering retail and operational supplies, maintaining service standards, and ensuring exceptional guest experiences throughout the resort.

Requirements

High school diploma or equivalent; associate degree preferred.
Two or more years of hospitality, retail, lodging, or guest services experience.
Previous supervisory or leadership experience preferred.
Experience with scheduling, ordering, inventory management, and cash controls.
Strong organizational, communication, and problem-solving skills.
Ability to coach employees and maintain accountability.
Proficiency with computer systems, reservation software, and Microsoft Office applications.

Responsibilities

Supervise daily front desk, retail, and hot springs admissions operations.
Lead, coach, and develop Guest Services Lead Workers and Guest Services Workers.
Create and maintain department schedules based on occupancy, visitation, and business demands.
Manage labor costs and staffing levels to support operational goals.
Coordinate employee training, onboarding, and performance coaching.
Ensure guest check-in, check-out, reservations, retail transactions, and pool admissions are performed accurately.
Handle guest concerns, complaints, and service recovery situations.
Maintain high standards of guest service and professionalism throughout the department.
Order retail merchandise, office supplies, operational materials, and guest service inventory.
Monitor retail inventory levels and coordinate receiving, stocking, and merchandising activities.
Maintain accurate cash handling, banking, and deposit procedures.
Assist with daily reports, revenue tracking, and operational documentation.
Ensure compliance with company policies, safety standards, and cash control procedures.
Conduct shift meetings and communicate operational updates to staff.
Coordinate with housekeeping, maintenance, food service, and management teams to support overall resort operations.
Assist with hiring, interviewing, and staffing initiatives.
Serve as Manager on Duty when assigned.