Guest Services Supervisor - Red Rock
About The Position
The Guest Services Supervisor manages the Bell Desk, Valet, and Transportation departments, supervising daily service standards and productivity of all areas. This role involves overseeing daily operations, managing and directing Team Members based on business demands, and actively managing operations at various guest-facing locations. The supervisor will assist Team Members in resolving guest challenges, assess peak arrival and departure patterns for scheduling, and maintain service standards. Responsibilities include supervising baggage transfer and amenity delivery, leading by example, delegating responsibility, providing constructive feedback, and issuing discipline and performance reviews. The role also requires maintaining accurate Team Member records, attending meetings to disseminate information, and collaborating with various departments. Addressing Team Member concerns fairly and consistently is also a key aspect of this position.
Requirements
- Minimum one year of previous operations experience or a directly related operational area/field preferred.
- Two years of supervisory experience managing a team of 20 or more in related fields preferred.
- Have a Nevada Driver's License and maintain a clean driving record.
- Working knowledge of Microsoft Office.
- Ability to work varied shifts, including nights, weekends and holidays.
- Ability to effectively communicate in English.
- Excellent customer service skills.
- Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
- Minimum age requirement is 21.
- Working knowledge of Opera and/or HotSos.
- Previous experience working in a large, luxury resort setting preferred.
Responsibilities
- Oversee daily operations of Bell Desk, Valet, and Transportation.
- Manage, direct, and lead Team Members based on business demands.
- Actively manage Team Members and operations at the doors, front drive, Guest rooms, and other areas necessary to the duties of the department.
- Assist Team Members in resolving Guest services challenges.
- Assess peak arrival and departure patterns and schedule accordingly.
- Maintain and uphold service standards.
- Supervise baggage transfer and amenity delivery to ensure proper handling and completion.
- Assume a leadership role as necessary; lead by example for Team Members; delegate responsibility and provide constructive feedback to others.
- Write and issue discipline if necessary.
- Write and issue bi-annual performance reviews with all Team Members in your respective area.
- Keep Team Members records up to date and accurate.
- Attend pre-convention meetings, resume meetings, and labor meetings to ensure information is dispersed to all Team Members to ensure smooth group functions.
- Interact and work in tandem with the Front Desk, Internal Maintenance, Engineering, Business Center, Concierge, and various other departments.
- Address Team Members concerns in a fair and consistent manner.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
