Guest Services Supervisor - WorldMark Whistler Sundance Resort

Travel + Leisure Co.•Whistler, BC

3d•CA$30•Onsite

About The Position

Travel + Leisure Co. is seeking a Guest Services Supervisor for WorldMark Whistler Sundance Resort. This is a temporary position, with the incumbent on Leave of Absence (LOA) until September 2027. The Guest Services Supervisor will set the standard for their team, empowering them to improve guest satisfaction by resolving issues, anticipating needs, and exceeding expectations. This role involves directing front and back-of-house operations and continuously seeking ways to enhance the guest experience, acting as a proactive problem solver.

Requirements

Valid driver’s license.
Demonstrated ability to work under pressure.
Basic leadership skills with ability to coach, mentor, and train staff.
Excellent verbal and written communication as well as excellent hospitality service skills.
Working knowledge of various computer software programs including property management systems.
Comprehension and literacy for analyzing reports.
1 year of supervisory or management level experience.
1 year of hotel, timeshare or hospitality service experience.

Responsibilities

Lead the daily operation of guest service shifts, including planning daily front- and back-of-house guest service operations.
Provide proper guest check-in and check-out procedures, analyze reports, and communicate needs with your team.
Ensure daily checklist duties and tasks are fully completed with follow-up communications.
Maintain room inventory accurately and efficiently.
Administer schedule adjustments that satisfy all guest, associate, and financial requirements.
Maintain positive customer and associate relationships through meaningful associate, guest, and owner interaction.
Provide hands-on training, development, and coaching for technical and soft skills customer service approaches.
Support customer service standards that exceed guest expectations and directly communicate reservation flag information.