Guest Services Supervisor - Beau Rivage

MGM Resorts International • Folsom, CA

2d • Onsite

About The Position

As a Guest Service Supervisor, you’ll play a key role in creating a warm, welcoming, and memorable experience for every guest. You’ll help lead the team that owns the guest journey from start to finish, ensuring smooth operations, attentive service, and moments that leave a lasting impression long after their stay. Join us and help shape the experience apply today!

Requirements

• Must be 21 years old or older.
• 2+ years of prior relevant experience in supervisory call center or hotel experience.
• High School Diploma, GED or equivalent.

Responsibilities

• Lead, coach, and support a team of Guest Service Representatives.
• Assist with service recovery and problem resolution process for escalated guest issues.
• Provide information to the department on property functions and facilities.
• Create and organize departmental curriculum training material for new hires and current employees, including improvement/refresher training and memos, and communicate and relay information to all employees on varying shifts.
• Support Guest Service Representatives with calls, dispatch coordination, paging, and guest or admin service requests.
• Serve as a point of escalation in complex situations that require additional department or guest attention.
• Interact closely with varying departments to ensure the most appropriate use of resources.
• Utilize provided observations and data to improve process, product or service offerings.

Benefits

• Free meals in our employee dining room.
• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Health & Income Protection benefits (for eligible employees).
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED