Guest Services Supervisor

ASM Global•Long Beach, CA

13d•$30 - $32•Onsite

About The Position

In conjunction with the Operations Manager, the Guest Services Supervisor oversees all front of house, guest services, and security efforts as they relate to the facility and surrounding grounds. Also coordinates and supervises specific event-related guest services and security on an as needed basis. The company, Legends Global, is a premier partner to the world's greatest live events, venues, and brands, delivering integrated premium services. Their culture is one of respect, ambitious thinking, collaboration, and bold action, committed to building an inclusive workplace. They host 20,000 events annually across 450 venues worldwide, entertaining 165 million guests.

Requirements

Bachelor’s degree from an accredited four-year college or university and two (2) years related experience and/or training; or an equivalent combination of education and experience.
Ability to perform each essential duty with energy and enthusiasm.
Ability to perform the essential functions of the job.

Responsibilities

Under the direction of the Operations Manager, plan, organize, manage and guide various personnel and activities necessary to establish a safe and efficient environment.
Assist with budget preparation and track budget allocation throughout the year.
Establish and maintain effective working relationships with crowd management contractor, police, fire, EMS and other security personnel and/or safety organizations.
Prepare payroll, maintain records and compile reports for management on a periodic basis.
Handle complaints, disturbances or related problems with the public, staff or promoters.
Investigate, report, and provide follow-up on incidents including damage or injury to the facility or individuals.
Under the direction of the Operations Manager, gain control over unusual circumstances caused by fire, storms, riots and other emergencies.
Carries out supervisory responsibilities including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.