Guest Services Supervisor - Blackberry Farm

Blackberry Farm • Aurora, IL

1d • $20 - $22 • Onsite

About The Position

The Guest Services Supervisor is responsible for serving as a leader to the Guest Service Team while overseeing the daily operations. The pay rate for this position is $20.00- $22.00 per hour.

Requirements

• High school diploma or equivalent
• Must have excellent written and verbal communication skills
• Must be able to communicate effectively with guests, managers, and team members
• Basic knowledge and understanding of math
• Must be able to remain calm under pressure
• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
• Must be able to operate a company vehicle or golf cart safely

Nice To Haves

• Hospitality experience preferred
• Must have a valid driver’s license

Responsibilities

• Serving as a leader to the Guest Service Team
• Overseeing the daily operations
• Leading by example
• Building trust with the team
• Creating a fun, exciting, focused team
• Organizing and developing consistent operating procedures
• Maintaining a calm & courteous attitude to ensure team and guest satisfaction
• Effectively communicating accurate information to guests and other team members
• Ensuring that meeting rooms are set for group use
• Assisting with special event set up, as needed
• Maintaining bikes, bike racks, and golf cart inventories
• Completing daily rounds to ensure a 5-star appearance
• Supervising all transportation across property
• Complying with all company policies and procedures
• Working well with other Team Members, Managers, and interacting with guests
• Leading Guest Service Team
• Adhering to Schedule for Guest Service Team
• Maintaining Uniform Standards & Etiquette Standards
• Daily Rounds of Property
• Maintaining Golf Cart & Lexus cleanliness
• Managing arrival/departure with provided systems
• Inventory of Activity Supplies
• Being open/receptive to others needs
• Developing Guest Service team with daily coaching and counseling
• Communicating well with the team and other departments
• Challenging Guest service team with upcoming events and changes

Benefits

• Travel perks and property benefits
• Tuition reimbursement
• Paid time off
• Additional paid holidays
• Health insurance
• Flexible spending accounts
• 401k match with profit share
• Training and education

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED