Rooms Guest Service - Guest Services Supervisor

Omni Hotels & Spas•Asheville, NC

10d•Onsite

About The Position

The Guest Services Supervisor ensures the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. This role is also responsible for handling guest issues and forwarding them as needed.

Requirements

Attain a high propensity for customer service.
Valid North Carolina Drivers License required.
Drug Screen required.
This role requires driving company vehicle.
Previous cash handling experience.
Ability to stand for prolonged periods of time.
May require working overnight shift.
Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Opera, Alice, and Microsoft Office).

Responsibilities

Be thoroughly acquainted with all check-in and check-out policies and procedures.
Be experienced with various guest scenarios.
Be familiar with all technical equipment related to the guest services desk.
Be familiar with all hotel facilities and offerings.
Understand the influence and importance of all departments on the guest services desk.
Responsible for the training of new associates.
Must be familiar with shift checklist and be able to run the desk in absence of the Guest Services Manager.
Understand and be able to perform rooms control duties.
Broad knowledge of Synergy, Alice and OPERA.
Familiar with all reservation special packages.
Understand all radio codes and emergency procedures.