Guest Services Supervisor

Miami Rescue Mission • Miami, FL

7d • Onsite

About The Position

The Caring Place (@Miami Rescue Mission & Broward Outreach Centers) is a leading provider of services to the homeless and needy of South Florida. We are looking for like-minded, dynamic individuals to come and join our team. The Caring Place provides emergency shelter, residential programs, job training, education & computer literacy classes, healthcare, transitional housing, permanent housing, employment opportunities for homeless men, women, and children as well as programs for “at-risk” youth. We are currently seeking a FT Guest Services Supervisor at the Center for Women and Children in Miami, FL.

Requirements

• High School diploma
• Minimum of 1-3 years of experience working in homelessness and/or the addictions field
• Good communication skills
• Good supervisory skills
• Good computer skills
• Good organization skills
• Ability to multi-task
• Ability to make sound judgments in a fair and compassionate manner
• Good interpersonal skills to effectively interact with a diverse population and all levels of residents, employees, volunteers and guests
• Ability to understand, speak, read and write English
• Ability to carry out oral and written instructions
• Must be able to sit for extended periods
• Ability to lift and/or pull objects weighing up to 25 pounds
• Must also be able to see, hear and speak, in order to interact with staff and the general public
• Must also be able to move around as needed to perform essential job duties
• Must be flexible to travel between Centers as needed
• Level 2 Background Screening is required

Responsibilities

• Oversees the daily workflow of the department
• Handles discipline of employees in accordance with company policy
• Leads, trains, and evaluates staff
• Supervises Guest Services Assistants and oversees the facilities with a focus on cleanliness, safety and orderliness of the facilities and grounds.
• Prepares and submits requests for general maintenance and repairs when needed
• Conducts weekly walk-through of residential facility for safety, drugs, and locker searches
• Responsible for assigning weekly client service assignments, and ensures that assignments are completed
• Compiles monthly staff work schedules and ensures that adequate staffing is in place for both Centers to run efficiently
• Prepares and submits accurate time sheets and month end reports
• Provides summary of maintenance repairs needed around facility to the Program Manager on an as-needed basis
• Conducts monthly routine safety checks of the facility, and follows up on deficiencies and recommendations
• Coordinates periodic safety training in collaboration with the Program Manager to ensure all Guest Service personnel are appropriately trained
• Ensures storage of cleaning supplies and chemicals safely is done according to manufacturer’s recommendations
• Ensures policies and procedures for security, laundry, and transportation and GSA manual are always followed by staff
• Trains and schedules clients for transportation, laundry and security assignments, and monitors their performance
• Maintains up-to-date inventory listing of linens, chemicals and cleaning supplies
• Schedules and approves transportation requests and vehicle usage.
• Reviews daily check list of van driver or others assigned to drive van.
• Notifies mechanic and Program Manager of needed van repairs.
• Make recommendations and assists with the administration of sustenance for eligible residents
• Will lead and/or participate in devotions, prayers, or other ministry activities ex. outreach events
• Must be in agreement with and sign The Caring Place Statement of Faith
• Performs other related duties as assigned

Benefits

• Day off for Birthday/Work Anniversary
• Employee Discounts
• Holidays (12)
• Paid Time Off
• Health Insurance (Medical, Dental, Vision, Disability, GAP and Health Savings Account)
• Company Paid Life insurance
• 403b Retirement Plan with 3% match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED