Guest Services- The Truth
About The Position
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. The Truth is seeking enthusiastic, customer-focused Part-Time Guest Services Staff to help create an exceptional experience for every guest. As a Guest Services Team Member, you'll serve in a variety of roles - including usher, greeter, and ticket taker -to ensure a safe, welcoming, and enjoyable environment before, during, and after every event.
Requirements
- High School Diploma or equivalent preferred
- At least 1+ year in a guest service role preferred
- Excellent verbal, written and interpersonal communication skills
- Acute sense of judgment, tact and diplomacy
- Position requires constant walking, climbing stairs and occasional sitting, lifting and carrying 25 lbs.+
Responsibilities
- Greet guests, scan guest tickets upon entry to the venue, answer guest questions, assist guests with locating their seats and examines tickets for entry to various seat levels around the venue during the event.
- Assist with keeping the venue safe, clean and presentable to the guest.
- Resolve guest complaints or problems.
- Examine tickets or passes to verify authenticity.
- Provide assistance to guests with special needs, such as helping with seat accommodations.
- Guide guests to exits or provide other instructions or assistance in case of emergency.
- May assist in verifying staff credentials to generally restricted areas.
- Partner with fellow staff members at the end of show to close the venue this may include collecting recyclables or trash from the venue, picking up and properly storing event equipment such as chairs, etc.
- Assist patrons by giving directions inside or outside the venue.
- Ensure guests are safely enjoying the show.
- Additional tasks as requested by management.
- Fosters positive experiences for guests, staff, and other stakeholders in a manner that establishes the venue as a safe, enjoyable, and supportive environment
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
