Guest Services Staff - AEG Presents Great Lakes - Masonic Temple

AEG Worldwide • Detroit, MI

13h • Onsite

About The Position

Guest Services Staff will act as the primary provider of direct services to guests when they are inside the venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner.

Requirements

• A minimum education level of: High School Diploma or its equivalency
• Previous experience preferred, but not required
• Reliable, punctual, and regular in attendance
• Ability to work in a loud and fast paced environment
• Ability to de-escalate tense situations
• Ability to work in varying conditions
• Ability to lift 50 lbs. without assistance
• Excellent interpersonal and communication skills
• Positive attitude with superior customer service skills, and be team oriented
• Ability to stand, walk, and climb stairs for long periods of time
• Strong intrapersonal skills with an outgoing, friendly personality
• Strong listening and verbal communication skills
• Availability to work various hours: nights, weekends, and holidays as required.

Nice To Haves

• Previous experience working in events and knowledge of the music industry preferred
• Availability to work nights, weekends, and holidays as needed according to venue schedule.

Responsibilities

• Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.
• Operate the various coat check rooms within established guidelines and procedures at the venue.
• Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access).
• Greet guests and resolve guest complaints, escalating concerns as necessary.
• Seat guests and assist ADA patrons.
• Enforce all policies and procedures of the venue. Complete all company and venue required trainings.
• Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
• Monitor venue during guest arrival and exit to comply with fire department safety regulations.
• Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.

Benefits

• This position may be eligible for benefits (ACA qualification).

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED