Morning GSS Counselor
About The Position
The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests’ needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guest needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor.
Requirements
- Works 40 hours, Friday-Tuesday 6:45am-3:15pm.
- Must be an essential position during weather or other emergencies.
- Must be able to work 100% on site.
- Must be able to ensure a safe shelter environment for guests and staff.
- Must be able to motivate guests to rapidly work on housing.
- Must be able to connect guests to appropriate resources.
- Must be able to connect guests with substance abuse, mental health and medical resources.
- Must be able to stay energized and focused even when demands are ambiguous and strenuous.
- Must be able to enter data into the Homeless Management Information (HMIS) system.
- Must be able to document reports in keeping with agency policy.
- Must be able to make sound decisions and appropriately seek guidance from a supervisor.
Responsibilities
- Respond to guests in a timely and professional manner based on the prioritization of guests’ needs.
- Assist with the development and implementation of a housing pathway by motivating guests to work on housing and connecting guests to appropriate resources.
- Assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guest needs.
- Stay energized and focused even when demands are ambiguous and strenuous.
- Enter data into the Homeless Management Information (HMIS) system.
- Document reports in keeping with agency policy.
- Make sound decisions and appropriately seek guidance from a supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
