Guest Services Specialist Valet - Full-Time - 8:30am - 5:00pm
About The Position
Oklahoma Surgical Hospital (OSH) is seeking a full-time Guest Services Specialist in Valet. This role operates Monday - Friday, 8:30am - 5:00pm, with no holidays or weekends required. The position is safety sensitive and involves transporting patients, guests, and visitors within the facility, parking vehicles, staffing registration desks, and providing information about hospital services. OSH is Tulsa's only 5-star rated hospital, a physician-owned facility committed to superior personalized healthcare and high-quality patient experiences. We are looking for passionate team members to join our over 550 professionals in redefining patient experiences.
Requirements
- Proven safe driver and clean driving records is essential
- Valid personal car insurance is required
- Ability to communicate professionally
- Customer service experience and friendly demeanor
- Ability to work in a fast pace, with prolonged times of standing and/or walking for periods of time in the elements
- Accountability and personal integrity are essential as the nature of the position allows access to a client's personal and private information
- Ability to multitask and tend to several customers at once
- Experience driving vehicles with both manual and automatic transmission
- Organizational skills are necessary to quickly recall the location of vehicles and their appropriate keys
- High School Diploma or equivalent
- Valid driver’s license with good driving record required
- Drivers under 21 years of age will need to be approved by the insurance carrier
- Current BLS certification or must be acquired within 30 days of hire date through the hospital
- Good interpersonal/customer service skills
- Basic knowledge of a medical setting
- Basic computer skills, including Microsoft Office products, and data entry
- Sound judgement and quick decision making when presented with patients with needs
Responsibilities
- Greet and welcome guests to the establishment and offer professional valet services
- Accommodate guests by opening doors and assisting with luggage or other heavy items
- Direct traffic in the parking area as needed and assist guests in entering and leaving the parking lot
- Answer guests' questions regarding parking, physician offices in the complex and other available services
- Collect and accurately label keys belonging to guests to ensure their proper return
- Park guests' vehicles in predetermined areas within the parking lot, following all traffic laws
- Operate vehicles safely and responsibly
- Organize and file paperwork regarding guests' vehicles and daily transactions
- Transporting patients, guests, and visitors to the appropriate department within the facility
- Transporting patients from the recovery area to their designated inpatient room
- Parking visitor’s vehicles
- Staffing registration desks
- Receive all patients, guests, and visitors, in a friendly and respectful manner
- Provide assistance in the form of information about hospital services
- Facilitate consultation between physicians and patient families
- Provide direction and answer general information inquiries
Benefits
- Discretionary quarterly bonuses
- Full benefits package
- Medical plan that offers no out-of-pocket costs at many of our affiliated physician offices
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
