GUEST SERVICES SENIOR AGENT (FULL TIME)

Compass Group•Little Rock, AR

7d•Onsite

About The Position

We are hiring immediately for full time GUEST SERVICES SENIOR AGENT positions. This role involves checking guests in and/or out of the hotel, resolving guest challenges, promoting hotel services and amenities, and supervising Guest Service Agents. Crothall Healthcare, a Compass Healthcare company, focuses on providing specialized, high-quality, innovative support services exclusively to the healthcare industry. As a market leader in Environmental Services (EVS), Crothall supports nearly 1,300 accounts and employs nearly 30,000 team members, emphasizing detail, safety, and excellence. The company culture is built on caring for people and creating a sense of belonging, empowering team members to transform healthcare experiences and build lasting relationships.

Requirements

Prior customer service skills
Computer skills experience required

Responsibilities

Assign duties to Front Office employees to ensure completion of shift duties.
Act as a resource to Front Office employees on difficult, technical procedures or "problem" reservations.
Monitor staff performance, providing them and the Front Office Manager with feedback.
Maintain communication logs with staff and managers.
Monitor and schedule staff meals and breaks.
Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information.
Ensures rooms and services are correctly accounted for within guest statement.
Properly accounts for services provided by the hotel.
Assists guests with check out payments or charges.
Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
Balances and drops receipts according to accounting specifications.
Provides guests with information about the facility, services, and amenities.
Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
Promptly answers the telephone and email inquiries.
Retrieves and forwards messages to/from guests.
Retrieves mail, packages and facsimiles or other special items for customers as requested.
Fields and resolves guest complaints or escalate for resolution to appropriate department.
Assists guests in emergency situations.
Maintains adequate supplies and functional equipment at the Front Desk.
Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty.
Performs other duties as assigned.