Guest Services & Sales Coordinator

Schulte Hospitality Group•Enumclaw, WA

22h

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Services & Sales Coordinator to support guest services and front desk operations, sales and revenue support, marketing and promotion, and broader property operations. The role focuses on providing a warm, professional guest experience while supporting reservations, sales inquiries, local partnerships, revenue-generating initiatives, and marketing activities. The coordinator works collaboratively with property departments and assists with operational needs as required.

Requirements

High school diploma or equivalent.
Strong verbal and written communication, organization, follow-up, and time-management skills.
Ability to manage multiple priorities in a fast-paced environment.
Basic computer skills and ability to learn property management, reservation, point-of-sale, and other hospitality systems.
Comfort using email, internet-based platforms, and social media.
Professional appearance and demeanor, with strong problem-solving and decision-making skills.
Ability to work independently and as part of a team.
Reliability, flexibility, and commitment to a guest-first approach.

Nice To Haves

Previous hotel, resort, lodge, hospitality, tourism, sales, or customer service experience.
Front desk, reservations, hospitality sales, or marketing experience.

Responsibilities

Welcome guests and provide a professional arrival and departure experience.
Process check-ins, check-outs, reservations, room assignments, cancellations, modifications, guest requests, payments, deposits, and refunds accurately.
Respond promptly to phone calls, emails, sales inquiries, reservation opportunities, and guest questions.
Provide information about property amenities, local attractions, dining, activities, and transportation.
Anticipate guest needs, resolve routine concerns, and escalate issues to management when appropriate.
Maintain accurate guest records and reservation information while protecting guest privacy and confidentiality.
Coordinate with housekeeping, maintenance, management, and other departments to support daily operations and guest needs.
Monitor arrivals, departures, special requests, groups, and daily guest needs; maintain a clean and organized front desk and guest area.
Follow property policies, safety procedures, cash-handling requirements, and applicable regulations.
Follow up with prospective guests, groups, businesses, organizations, and other potential customers.
Assist with group reservations, retreats, meetings, weddings, special events, proposals, confirmations, promotional materials, and sales communications.
Build and maintain relationships with local businesses, tourism organizations, event planners, attractions, and community partners.
Identify opportunities to promote additional room nights, packages, amenities, special offers, and other revenue-generating opportunities.
Maintain records of sales leads, inquiries, follow-up activities, and confirmed business.
Assist management with occupancy, repeat business, and revenue-generation initiatives.
Help maintain an active social media presence and develop content highlighting the property, guest experience, amenities, local attractions, seasonal activities, and special offers.
Assist with email communications, promotions, special events, and other marketing initiatives.
Ensure information in social media, online listings, and promotional materials is accurate and consistent with the property's brand.
Identify opportunities to increase the property's visibility within the local community and travel market.
Monitor guest feedback and online reviews and communicate recurring trends or opportunities to management.
Participate in property meetings, training, and operational activities as requested.
Maintain current knowledge of property services, amenities, local attractions, promotions, and policies.
Assist with operational needs during high occupancy, special events, staffing needs, or other business demands.
Perform other duties and responsibilities as assigned by management.

Benefits

Daily Pay, allowing associates to get paid today for work performed today.
Free telemedicine and virtual mental health care access for all associates starting on day one.
Multiple health insurance and life insurance options.
401(k) plan with company match.
Paid parental leave.
Paid time off for eligible associates, in accordance with company policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.
Flexible work environment and opportunities for career growth.