Guest Services Representative - MGM Grand
About The Position
As a Front Services Guest Representative, you will create a warm first impression by welcoming guests and delivering personalized service that turns every stay into a memorable experience. You will manage check-ins and check-outs, handle guest requests and concerns with professionalism, and collaborate with internal teams to ensure a seamless arrival and departure process. Additionally, you will support guest satisfaction by promoting amenities and programs, while maintaining accuracy in transactions and upholding the highest standards of security and confidentiality.
Requirements
- High School Diploma or GED required
- Work varied shifts, to include weekends and holidays required
Nice To Haves
- 1+ Years of prior relevant experience in face-to-face guest service preferred
Responsibilities
- Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics
- Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
- Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests
- Partner with Housekeeping and other related departments to meet guest expectations and special requests
- Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
- Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish
Benefits
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
- Free meals in our employee dining room
- Free parking on and off shift
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
