Guest Services Representative

Air Force Global Strike Command•Kirtland AFB, NM

1d•Onsite

About The Position

This is a Non-appropriated Fund (NAF) position that will be assigned to the Roadrunner Inn at Kirtland AFB, NM. The role is classified as flexible employment, with 00 guaranteed hours per week, but may extend up to 40 hours per week if the mission requires. The tour of duty may include weekends, holidays, day and night shifts, and may rotate frequently. Schedule flexibility is highly desired.

Requirements

Must complete a background investigation with favorable results.
Must meet state and legal age requirements for the sale of alcoholic beverages.
Must be able to read, speak, and write English.
Experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service.
Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers.
Must be able to provide a REAL ID or present a combination of source identity documents authorized to facilitate access to the installation.

Nice To Haves

Strong organizational skills
Detail oriented
Basic computer skills
Ability to stand for long periods of time
Ability to work alone or in a group

Responsibilities

Receives and confirms room reservations by letter, telephone, email, or personal contact.
Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed.
Ensures that only authorized patrons use government sponsored quarters.
Calculates and posts charges to patrons' accounts and balances totals with control records.
Accepts payment, makes change, and presents departing guests checkout statements.
Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report.
Maintains current checkout list.
Maintains and sells sundry sales items to patrons.
Maintains a professional appearance and demeanor at all times.
Ensures required information is received from guest and entered into guest folio.
Prints backup reports from property management system.
Ensures housekeeping status of rooms is updated.
Records and notifies appropriate person/organization of maintenance problems reported by guests.
Ensure front desk area and lobby remains clean.
Process Night Audit procedures and close credit card machines nightly.
Maintains the lost and found program.
Ensures that customer service is the first priority.
Performs other related duties as assigned.