Part Time- Front Desk Clerk
Parks Hospitality Group Inc•Asheville, NC
•Onsite
About The Position
Join Our Team as a Guest Services Representative (Front Desk) at the DoubleTree by Hilton Asheville Downtown. At Parks Hospitality Group, we are looking for a skilled Guest Services Representative to provide exceptional service for our guests. In this role, you will handle guest check-ins and check-outs, assist with inquiries, and ensure a memorable guest experience. You will also assist in training new Guest Services Representatives.
Requirements
- High school diploma or equivalent.
- At least 2 years of experience in a front desk or guest services role.
- TIPS certification required at hire.
- Strong problem-solving and conflict resolution skills.
- Ability to multitask in a fast-paced environment.
Responsibilities
- Greet guests upon arrival and provide a positive first impression.
- Perform check-in and check-out procedures accurately and efficiently.
- Handle guest inquiries, requests, and complaints in a professional manner.
- Demonstrate professional phone etiquette, answering calls promptly and providing accurate information.
- Process payments, handle cash, and maintain accurate guest account records.
- Provide information on hotel amenities, services, and local attractions.
- Assist with luggage storage and wake-up calls as needed.
- Ensure the front desk and lobby areas are tidy and organized.
- Assist in training and mentoring other Guest Services Representatives.
Benefits
- Medical and dental from day one for full-time team members
- Paid time off (PTO) for all team members
- Team Member Recognition Program
- Discounts on hotel stays and dining
- Opportunities for personal and professional growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
