M Guest Services Representative

City of Englewood Colorado•Cherry Hills Village, CO

1d•Onsite

About The Position

Become the face of Englewood’s Recreation Centers as a Guest Services Representative! You'll be at the heart of community life, creating memorable experiences for visitors while growing your skills in customer service and facility operations.

Requirements

High school diploma or GED
Basic knowledge of office software (Microsoft Word & Excel) and equipment
Ability to lift 50 lbs and perform physical tasks like walking, standing, crouching, and kneeling for extended periods.
First Aid, CPR, and AED certifications (or willingness to obtain shortly after hire)
Previous experience in customer service, guest services, or cash handling

Nice To Haves

Customer Service Enthusiast: You love helping others and are great at communicating with people of all ages and backgrounds.
Team Player: You work well in a group and contribute to a positive environment.
Detail-Oriented Pro: You handle tasks like cash management and record-keeping with care and accuracy.
Adaptable Problem-Solver: You stay calm under pressure, juggle multiple tasks, and think on your feet.

Responsibilities

Welcome every visitor with a professional and friendly attitude, whether in person or over the phone.
Provide tours of the facility and recommend memberships and multi-visit passes for purchase.
Manage class registrations, sell tickets, and handle other transactions while following secure cash-handling practices.
Answer questions about programs, events, and services offered by Englewood Parks and Recreation.
Maintain a safe and clean environment by supervising activities, enforcing policies, and performing light custodial tasks when needed.
Occasionally oversee the facility during after-hours operations and secure the building at closing.