Front Desk Agent (10–20 Hours Weekly)

Best Western Plus Agate Beach•Newport, OR

18h•Onsite

About The Position

Agate Beach Inn is looking for an attentive, engaging, and service-oriented Guest Services Representative to join our team! At Best Western Plus Agate Beach Inn, we believe great hospitality starts with empowered team members. We trust our staff to make real decisions, solve problems, and create memorable guest experiences instead of simply following scripts. If you are looking for a hotel where your voice matters and where you are encouraged to make a guest’s stay exceptional, Agate Beach Inn is the place for you. As Guest Service Representative you will represent the hotel to the guest throughout all stages of the guest's stay. This position is responsible for performing the activities of the front desk including reservations, guest services, and telephone calls.

Requirements

High School diploma or GED preferred OR 6 months of related experience/training
One year of hospitality experience preferred
Experience handling cash and credit card procedures
Basic Math skills
Attention to detail
Ability and flexibility to work various shifts including evenings, weekends, and holidays

Responsibilities

Uses suggestive selling techniques to sell rooms and to promote other services of the hotel and upsells hotel rooms according to hotel standard procedures.
Follows all guidelines in regard to guest service, including, bt not limited to check-in, reservations, check out, special requests and pre-registration
Respond promptly to any guests’ inquiries or complaints in a friendly manner and offer alternate solutions if guest demand cannot be met
Demonstrate commitment to servicing the guest by being hospitable and accommodating
Document any guest accidents by completing the accident report form